Contrariamente a quanto ci sta abituando il mercato, trattenere un cliente costa significativamente meno che acquisirne uno nuovo. La fidelizzazione non è solo una questione di prodotto o prezzo, ma dipende principalmente da due fattori interconnessi: il livello di customer satisfaction raggiunto e lo sforzo richiesto al cliente durante le interazioni con l’azienda. Mentre la […] L'articolo Customer satisfaction e customer effort: due leve per la fidelizzazione cliente proviene da XCALLY.| XCALLY
Scopri come il sistema voice response IVR di XCALLY semplifica la configurazione con interfaccia drag & drop. Guida completa per call center.| XCALLY
Contrary to what the market is accustoming us to, retaining a customer costs significantly less than acquiring a new one. Retention is not just a matter of product or price, but depends mainly on two interconnected factors: the level of customer satisfaction achieved and the effort required of the customer during interactions with the company. […] L'articolo Customer satisfaction and customer effort: two levers for customer loyalty proviene da XCALLY.| XCALLY
Learn how XCALLY's IVR voice response system simplifies configuration with drag-and-drop interface. Complete guide for call centers.| XCALLY
The post Will iOS 26 Make Customers Miss Your Messages? How to Stay Visible appeared first on CSG.| CSG
Learn how an interactive voice response system enhances the customer experience through personalization and intelligent automation. Implement effective IVRs with XCALLY.| XCALLY
Scopri come un interactive voice response system migliora l'esperienza cliente attraverso personalizzazione e automazione intelligente. Implementa IVR efficaci con XCALLY.| XCALLY
Implement Parlance Voice AI, a common sense solution to improve the phone experience in healthcare .| Parlance
Discover an in-depth DialedIn review for 2025, covering real user ratings, key features and integrations. See how company excels in customer experience for modern contact centers.| call-tracking.org
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How does Generative AI work? Generative AI has sparked a revolution in various industries – from art and music to business and marketing. Its integration into interactive voice response (IVR) systems has been especially beneficial, providing customers with a better experience and boosting efficiency. Below, we will investigate how generative AI is boosting the capabilities … Generative AI – Transforming Interactive Voice Response Read More » The post Generative AI – Transforming Inte...| Plum Voice
I’m not a coder, nor a developer, and I’m nowhere close to being a technical resource, but I can tell you first hand that Plum Fuse is a very intuitive tool on a secure cloud platform. The Plum Fuse low-code tool is the best programmable GUI interface for building out voice automation applications – whether … Plum Fuse Pre-Built Template Center Read More » The post Plum Fuse Pre-Built Template Center appeared first on Plum Voice.| Plum Voice
Call routing allows you to optimize your response process to support your staff while providing better customer experience. Learn more.| 4PSA Blog