Did you know that 72% of customers expect agents to know who they are and what they previously discussed, yet a whopping 56% of callers have to repeat themselves every time they contact a business The result? Frustrated customers, sluggish resolutions, and a serious dent in brand loyalty. Now, here’s the kicker, companies that personalize […] The post How Can Sticky Agent Boost Your Sales & Support Efficiency? appeared first on MyOperator.
