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keithdawson.ventanaresearch.com
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Voice of the Customer Measurement Is Well Beyond Surveys
https://keithdawson.ventanaresearch.com/voice-of-the-customer-measurement-is-well-beyond-surveys
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customer experience
customer feedback
contact center
Today’s voice-of-the-customer tools collect feedback from voice, chat, email and social media, using GenAI to analyze voice recordings and texts.
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