Verint Turns Focus to CX Automation and AI
Verint brings the contact center into broader enterprise CX with CX Automation, driven by AI and innovative center tools focused on successful outcomes.| keithdawson.ventanaresearch.com
Verint brings the contact center into broader enterprise CX with CX Automation, driven by AI and innovative center tools focused on successful outcomes.| keithdawson.ventanaresearch.com
Advanced technologies that provide real-time automated assistance to technicians can make field service a driver of successful customer experience.| keithdawson.ventanaresearch.com
Zendesk’s AI-powered platform serves needs across CX departments that improve customer engagement while achieving workforce, quality management objectives.| keithdawson.ventanaresearch.com
Today’s voice-of-the-customer tools collect feedback from voice, chat, email and social media, using GenAI to analyze voice recordings and texts.| keithdawson.ventanaresearch.com
Uniphore’s X Platform offers contact center automation and analytics while targeting a broad range of use cases by employing multiple AI modes.| keithdawson.ventanaresearch.com
The 2024 Marketing Market Agenda provides the insights and best practices enterprises need to maximize software investments and improve business agility.| keithdawson.ventanaresearch.com
Content Guru ups the ante on routing platforms, using AI and its own CDP to better support contact center agents in their goal to optimize customer service.| keithdawson.ventanaresearch.com
