Login
From:
McKinsey & Company
(Uncensored)
subscribe
Where is customer care in 2024? | McKinsey
https://www.mckinsey.com/capabilities/operations/our-insights/where-is-customer-care-in-2024
links
backlinks
Roast topics
Find topics
Find it!
Customer care organizations need to shift their approach to better serve the people who contact them. And the contact channels they prefer might be surprising.
