2020 has become a real-life case study for cloud-based services, including the contact center. According to Forbes, 66% of global contact centers that are not using cloud today are planning to accelerate their move to Contact Center-as-a-Service (CCaaS) as a result of the COVID-19 pandemic. The cloud enables contact centers to be more flexible and […] The post Not Getting All You Want From Your Cloud Contact Center? Take These Steps appeared first on Servion Blog.
