The contact center has changed, and so too has its requirements. Tools and technologies need to be faster, smarter, and more flexible to meet current and future customer, agent, supervisor, and organizational needs. Translation: contact centers need to be AI-enabled. Eighty percent of CX leaders polled this year by Talkdesk say they believe AI will […] The post 80% of CX leaders believe AI enhances the Contact Center. Here’s how to start benefiting appeared first on Servion Blog.
