Statul român promite măsuri de combatere a dezinformării, dar nu are o definiție legală a fenomenului și nici un plan transparent de aplicare; Mai nou, pare că dezinformarea nici nu ne mai doare așa de tare, de când ne ard noile taxe la buzunare| APADOR-CH
I’m sure you’ve heard this advice over and over again: If you want to truly know how satisfied your users really are, you just need to ask. And sure, it’s true. There is no better way to find out about customer satisfaction than by asking about it. But that advice also misses what I think [...] Read More... The post In-App CSAT Surveys: Setup and Best Practices appeared first on Refiner Blog.| Refiner Blog
Post-purchase surveys capture the thrill of buying; post-fulfillment surveys reveal delivery reality. Learn when to send each, what to ask, and how the duo boosts attribution, CX, and repeat sales.| Retently CX
Cinci întrebări pentru președintele României și Consiliul Suprem de Apărare a Țării| APADOR-CH
Discount seasons are like retail’s Super Bowl: shoppers blitz every channel, from TikTok ads to the mall next door, and the scoreboard goes wild. Last year alone, U.S. consumers dropped $241.4 billion online between 1 November and 31 December 2024, a record haul according to Adobe. However, while slashed prices pull people in, a clunky […] The post Navigating Discount Seasons Without Compromising Experience appeared first on Retently CX.| Retently CX
Remember the buzz a few years back? AI-powered agents have been hailed as the future of ecommerce customer service by solving every support headache: answer questions in seconds, work 24/7, and cost a fraction of a full-time employee. For retailers, it felt like a no-brainer: plug in a virtual assistant and watch ticket queues shrink. […] The post Why Ecommerce AI-assistants Fail to Delight: Lessons from CSAT Feedback appeared first on Retently CX.| Retently CX
Fast shipping is no longer enough to win customers. Discover how ecommerce brands can redefine speed and improve the delivery experience.| Retently CX
You may be surprised to learn that it’s both. A feedback survey is a great way to get valuable information about your customers’ preferences while keeping them engaged with your brand. If you’re curious about what is feedback example or how to design an effective survey for your business, read on. In this article, we’ll […] The post What Is a Feedback Survey? Steps to Create Your Own (+ Examples) appeared first on Customer Happiness Blog.| Customer Happiness Blog
Your customers know exactly what they want from your business. They know what kind of results they’re looking for and the return on investment (ROI) they need to maintain a relationship with you. If you don’t meet — and ideally exceed — their expectations, they may lose trust in your brand and look to your […] The post Customer Satisfaction: Definition, Importance & How to Measure appeared first on Customer Happiness Blog.| Customer Happiness Blog
Let’s explore the best CSAT software for Ecommerce and Retail to help you spot the most relevant one for your brand needs.| Retently CX
The success of a business is largely determined by the customers’ loyalty and satisfaction, and in an age where competition has reached new heights, it is crucial to carefully examine their current patterns to predict their future behavior. While loyalty itself is rather difficult to measure, businesses can still analyze customers’ loyal behavior and utilize […]| Customer Satisfaction Surveys and Feedback Management for NetSuite
Discover what a survey is with this comprehensive guide, and learn how it reveals customer preferences and employee satisfaction.| Customer Happiness Blog
Getting your organization's customer service channel strategy right can help reduce operational costs and increase customer satisfaction.| COPC Inc.
Learn everything there is to know about CSAT. Customer Satisfaction Scores (CSAT) get a hyper-focus from CS and CX pros. Netomi answers why.| Netomi
Best customer satisfaction survey questions to ask. See customer satisfaction survey questions examples to create better customer satisfaction surveys.| Refiner Blog
Discover the exact process to create a CSAT survey. Learn everything to run successful customer satisfaction surveys (CSAT Proces Tutorial)| Refiner Blog
Discover how to create and run a customer survey. Learn how to set up a customer survey to collect the most valuable insights.| Refiner Blog