9 Brick-and-Mortar Tactics to Steal for Your Ecommerce Store
From eye-level placement to impulse buys, see how brick-and-mortar tricks translate into ecommerce success. Real tactics, zero fluff.| Retently CX
From eye-level placement to impulse buys, see how brick-and-mortar tricks translate into ecommerce success. Real tactics, zero fluff.| Retently CX
In this article, we will give you a few reasons why Net Promoter Score should become an indispensable metric for any B2B company.| Retently CX
Learn about Net Promoter Score (NPS), Customer Success and how to grow your business revenue by improving customer retention and decreasing churn.| Retently CX
Ever feel like your phone is eavesdropping? You mention hiking boots to a friend, and boom, your next scroll is full of trail gear ads. Coincidence? Maybe. But let’s be real: ecommerce recommendations can get real personal, real fast. Don’t get us wrong, when done right, it’s super helpful. Personalized product picks, smart search results, […] The post Are You Over-Personalizing? When AI Recommendations Feel Creepy appeared first on Retently CX.| Retently CX
High-ticket shoppers need help. Learn how data-fed AI chatbots surface the right shortlist, answer specs, and escalate fast to boost conversion and trust.| Retently CX
Here’s how to craft effective "How Did You Hear About Us?" surveys to gain insights into your marketing reach and refine engagement strategies.| Retently CX
Post-purchase surveys capture the thrill of buying; post-fulfillment surveys reveal delivery reality. Learn when to send each, what to ask, and how the duo boosts attribution, CX, and repeat sales.| Retently CX
Delighted is sunset-ting its survey tool. Discover the top alternatives to keep your CX, NPS, and CSAT programs running.| Retently CX
NPS as your exit survey - from the unique benefits to the discoveries you can make about improving retention using the collected data.| Retently CX
Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. At a first glance, relying on the input provided by the sales, marketing, and support teams might seem sufficient; however, we wanted to take the opportunity to use customer feedback to prioritize the product roadmap from a […]| Retently CX
From implementing innovative features to perfecting customer experience, we share some of the reasons behind Tesla’s high NPS score.| Retently CX
Rackspace customer satisfaction is one of the best in the hosting industry and there are three key strategies that they use to achieve this result.| Retently CX
Explore how the Airbnb Net Promoter survey drives growth and loyalty, and discover the power of well-implemented surveys.| Retently CX
Blink and they’re gone. After two years of one-click checkouts and grocery deliveries that show up before the coffee’s cold, customers have rewired their internal clocks. They expect help, demos, and checkout buttons to appear the instant they think, “I need this.” That mindset is fueling the live-commerce boom: a recent McKinsey survey found that […] The post Co-Browsing and Live Shopping Are the Future of Customer Satisfaction appeared first on Retently CX.| Retently CX
Discount seasons are like retail’s Super Bowl: shoppers blitz every channel, from TikTok ads to the mall next door, and the scoreboard goes wild. Last year alone, U.S. consumers dropped $241.4 billion online between 1 November and 31 December 2024, a record haul according to Adobe. However, while slashed prices pull people in, a clunky […] The post Navigating Discount Seasons Without Compromising Experience appeared first on Retently CX.| Retently CX
Refund customer experience: how to turn returns into repeat sales with post-refund feedback and recovery tactics.| Retently CX
Remember the buzz a few years back? AI-powered agents have been hailed as the future of ecommerce customer service by solving every support headache: answer questions in seconds, work 24/7, and cost a fraction of a full-time employee. For retailers, it felt like a no-brainer: plug in a virtual assistant and watch ticket queues shrink. […] The post Why Ecommerce AI-assistants Fail to Delight: Lessons from CSAT Feedback appeared first on Retently CX.| Retently CX
Tired of annoying pop-ups? Check how smart ecommerce brands use preference centers to reduce unsubscribes and increase repeat purchases.| Retently CX
Fast shipping is no longer enough to win customers. Discover how ecommerce brands can redefine speed and improve the delivery experience.| Retently CX
Does your business stand to benefit by adding a Chief Experience Officer to its C level? Pretty likely - here’s all you need to know about the CXO position.| Retently CX
Learn the tactics and strategies on the opposite end of the NPS scale - the world’s least successful companies, from a churn perspective.| Retently CX
A guide on leveraging CX surveys across the SaaS customer journey to improve user experience, increase loyalty and drive revenue growth.| Retently CX
Learn how to efficiently automate customer feedback management and help customer success teams evolve from being reactive to predictive.| Retently CX
Qualitative feedback, or text feedback, is part of what makes NPS such an effective strategy for measuring customer satisfaction.| Retently CX
Net Promoter Score has been playing an increasing role in the airline industry, from prioritizing customer issues to improving overall customer experience.| Retently CX
Generate NPS, CSAT, CES, 5-Star, or PMF surveys with Retently's survey questions generator. Quickly create tailored surveys to measure customer or employee loyalty, satisfaction, and effort, gaining valuable insights to drive informed business decisions.| https://www.retently.com/survey-maker/
Product-market fit is the ultimate goal of any SaaS business. While finding it requires considering many factors, measuring it is simpler with surveys.| Retently CX
Just like monitoring your health is an ongoing process, keeping track of the business health is a commitment, making NPS crucial for success.| Retently CX
Effort matters! Measure customer effort and drive their satisfaction with these top CES tools.| Retently CX
Explore the specifics of ongoing, interval-based and touchpoint-based NPS campaigns, and learn how to align your strategy with your business goals.| Retently CX
CX software for Brands. Automate NPS, CSAT, and CES surveys across all channels. Analyze customer feedback, increase loyalty and retention.| Retently CX
Get an in-depth look into the anatomy of the customer and learn how different customer types influence NPS.| Retently CX
Create a Retently NPS account and start surveying your customers right away. Free 7-day trial. No contract. No credit card required. Cancel anytime.| Retently CX
Let's break down the key stages of the buyer’s journey in ecommerce & retail and explore the relevant customer surveys for each touchpoint.| Retently CX
Retently native integrations to fully optimize your Customer Success Workflow. Easy-setup and connections with other platforms to become more efficient with NPS.| Retently CX
Want to collect customer feedback without sending extra emails? Add a survey to your email signature! It’s simple, non-intrusive and super effective.| Retently CX
Top QA tools deliver precise customer interaction monitoring, boosting Ecommerce and Retail performance. Check out our curated selection to ensure consistency, track success, and elevate service quality across all channels.| Retently CX
Customers no longer pick brands for individual products or services; instead, they choose the business that delivers the best experiences.| Retently CX
CSAT is a survey methodology you can use to track customer satisfaction levels. Here’s a practical guide for an in-depth CSAT overview.| Retently CX
Here’s all you need to know about customer feedback - how valuable it is, how to collect actionable insights, how to manage the data, and act on it.| Retently CX
Widely adopted by ecommerce companies, 5-star surveys have become a common feature of the shopping experience and a key performance indicator.| Retently CX
Let’s explore the best CSAT software for Ecommerce and Retail to help you spot the most relevant one for your brand needs.| Retently CX
Exploring the inner workings of your most enthusiastic customers - NPS Promoters - to understand what sets them apart.| Retently CX
A strong NPS can fuel your business growth, generate word-of-mouth referrals from Promoters and help you grow without spending as much.| Retently CX
Enter your NPS data, calculate your Net Promoter Score and benchmark your NPS campaign results against industry competitors.| Retently CX
NPS is a valuable method of gathering feedback from customers to improve your product. Learn how to use NPS feedback in your product roadmap.| Retently CX
Amazon is one of the world’s most trusted retailers. How did they build (and keep) such an impressive NPS?| Retently CX
Ask the right NPS survey questions to get a pulse on your customer satisfaction and gain an accurate understanding of how your brand is perceived.| Retently CX
Detractors can be tough and stressful to deal with. Here’s an in-depth guide that will look into the most actionable ways to turn Detractors into Promoters.| Retently CX
Sign-up for a free trial, send an NPS survey to your clients and start gathering, analyzing, and acting on the received feedback.| Retently CX
Getting a high NPS score is a good start, but you should also go the extra mile and perform an in-depth survey analysis. Here are 12 pointers.| Retently CX
Do you know how many customers talk about your brand to others in a positive light? Do you capitalize on that to drive more brand engagement and revenue?| Retently CX
Automate customer communication process with Intercom Integration with Retently. Import customers in Retently and improve their satisfaction.| Retently
This article covers unique features that only Retently has. We only focused on the major things, rather than exploring every minor detail.| Retently
A comprehensive comparison of product reviews and NPS surveys to help enhance your brand's customer experience strategy.| Retently
This article provides a list of actionable tips to improve your survey response rate. It is applicable to any customer surveys - NPS, CSAT, and CES.| Retently
The Customer Success Manager is not a passive role. Unlike a traditional Customer Support scenario, a CSM’s goal is long-term success for their customers.| Retently
Not sure which customer satisfaction metric to use? Here’s an accurate overview of NPS, CSAT, and CES, as well as a comparison of NPS vs CSAT and CES.| Retently
Companies with high NPS usually enjoy high customer retention levels, but what exactly do they have in common that makes such a thing possible?| Retently
Should you ask your key contact to complete your NPS survey, or should you send it to every user that engages with your product?| Retently CX
Customer lifetime value is a metric any growth-oriented business should focus on. Here are 14 proven tactics to boost your CLV and generate more revenue.| Retently CX
Closing the customer feedback loop is one of the simplest ways you can reinforce a positive experience or rectify a negative one.| Retently CX
Is it better to survey customers on a regular basis, such as at the end of every quarter, or to survey customers after an important event or transaction?| Retently CX
Often ignored, Passives are an unpredictable but valuable asset. Engage them and convert their feedback into business opportunities.| Retently CX
Closing the feedback loop and addressing the issues reported by customers has a greater impact on a business than getting a statistically significant result.| Retently
You've got about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer.| Retently
Unlock deeper insights with open-ended questions. Transform your data collection with effective open-ended questions examples and tips.| Retently
Steer clear of bad survey questions. Learn how to spot and avoid common pitfalls for more reliable data collection.| Retently
Hiring your first customer success manager is not like hiring a PHP expert or Wordpress developer. CSMs at an early stage startup need to be generalists...| Retently
We’ll look at the effects personal relationships can have on the accuracy, value, and bias of your Net Promoter Score rankings.| Retently CX
Lifecycle emails are an important part of forming, developing and strengthening the relationship between your business and your customers.| Retently
Managing your customer retention is an important part of growing a sustainable B2B business. There’s no worse feeling than seeing your customers leaving.| Retently CX
We looked into the most popular channels (email, in-app, SMS, phone and messenger) for running NPS surveys and analyzed what they are best suited for.| Retently CX
Learn about the power of “Thank you for your feedback” in transforming customer relations. Use these templates to improve customer loyalty.| Retently CX
Craft the perfect customer feedback questionnaire with our comprehensive guide to 35 essential questions and unlock invaluable insights.| Retently CX
Listening to the Voice of the Customer is one of the best ways to increase customer satisfaction and trust in your brand.| Retently CX
From automation scenarios to integrating with other systems, find out what you should pay attention to when deciding on the appropriate NPS software.| Retently CX
Looking for ways to increase your customer loyalty and satisfaction levels? Here are some actionable tips that can offer you the insight.| Retently CX
Ever wanted to know how Apple’s NPS grew so much over the past years? Well, here are the main 6 reasons that contributed to the company’s high NPS score.| Retently CX
eNPS is becoming increasingly popular among different companies, but what is it and how should you use it to boost employee satisfaction?| Retently CX
Want to learn how Customer Effort Score works, and how it can benefit your business? Here’s a definitive guide that will answer all your questions.| Retently CX
The NPS score can vary dramatically, and if you want to figure out whether yours is good or bad, there are a variety of factors you need to look at.| Retently CX
Great customer success is perhaps the single greatest defense you have against high churn. Some of the areas where the churn rate is affected.| Retently CX
