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Speed Is the Moat: Future-Proofing Your CX Journeys
https://www.commbox.io/speed-is-the-moat-future-proofing-your-cx-journeys/
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generative ai
business automation
After a decade building CX tech, I’ve learned that speed is the only edge that compounds. The half-life of an advantage has shrunk from months to weeks; what felt like a 12-month lead in 2022 can now be reverse-engineered over a hackathon weekend.
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