Want to improve your customer experience (CX)? Odds are, you’ve already considered offering customer education content and knowledge-centered support to streamline onboarding and enhance your customer service. After all, self-service is all the rage right now, and customers increasingly choose it over waiting on the phone for a support agent. But while self-service is undoubtedly […] The post What To Consider About Self-Service Troubleshooting to Improve CX appeared first on TechSmith.
