Ticket Tagging: Complete Guide for Efficient Customer Support - Fluent Support
See how ticket tagging helps you organize, prioritize, and speed up support for a smoother customer experience.| Fluent Support
Discover the top tools that turn conversations into trackable tickets with Fluent Support integration insights. The post Best Discord Ticketing Tools for Real-Time Customer Support appeared first on Fluent Support.| Fluent Support
See how ticket tagging helps you organize, prioritize, and speed up support for a smoother customer experience.| Fluent Support
Despite the accelerating pace of Generative and Conversational AI innovation disrupting contact centers, today’s customer experience (CX) agents are under the same pressure points as always – business performance pressures from one side and demanding customer expectations from the other. This resulting squeeze is contributing to an increase in agent turnover and an under-satisfied customer […] The post Contact Center of the Future: Empower Agents with AI Co-Pilots appeared first on #1...| #1 Agentic AI Platform for CX – Enterprise Customer Service Support – Netomi
Men’s Day is more than just another date on the calendar. It’s a great opportunity for businesses to boost visibility, engagement, and sales. As shoppers search for the perfect gifts or personal deals, brands that connect in a genuine and helpful way stand out from the rest. But discounts alone aren’t enough to drive sales […] The post 5 Live Chat Strategies to Boost Men’s Day Sales appeared first on Chatway Live Chat.| Chatway Live Chat
Confused about the difference between customer service and customer support? You’re not alone. Many businesses use these terms interchangeably, but knowing how they differ can make a real difference in keeping your customers happy and loyal. In this article, we explain “customer service vs customer support,” highlight their unique roles, and show why both are […] The post Customer Service vs Customer Support: Differences Explained appeared first on Chatway Live Chat.| Chatway Live Chat
Get ready for Black Friday with our guide. Learn how to prepare your customer support team to handle the shopping fiesta.| Chatway Live Chat
Enhance your customer support and productivity with BetterDocs and discover new features to create effective knowledge base, improve user experience.| BetterDocs
Learn how to implement AI for B2B customer support to boost efficiency, scale operations, and strengthen enterprise relationships—without losing the human touch.| TeamSupport
Without collecting feedback, it's impossible to know if your knowledge base is helping users or not. Let's explore how to collect user feedback on knowledge base with weDocs.| weDocs
Explore 11 types of customer service, such as AI support, live chat, email, phone, social media, self-service, and more, to improve your CX.| Fluent Support
Looking for a reliable message taking service? Unicom’s live answering service makes sure every call counts—available 24/7 to support your business.| Unicom Teleservices
Discover how to test live chat AI using different methods, the key areas to look for, and the various benefits of a quality chat experience.| Chatway Live Chat
In this blog, you will learn how to add live chat in WordPress website. We'll show you the process using Tawk.to with two available methods. The post How to Add Live Chat in WordPress Website? appeared first on Fluent Support.| Fluent Support
Learn what agentic workflows are, how they differ from traditional automation, key components, and implementation steps with AI and examples. The post AI Agentic Workflows: What They Are & How to Build Them appeared first on Fluent Support.| Fluent Support
11 epic FAQ templates to inspire your design. Follow our guide to create your own FAQ page with a pre-build FAQ template.| Fluent Support
If you work in B2B support, you know the pressure is always on. Customers expect answers quickly, often before they even think about reaching out to a live agent. That’s where self-service support comes in. The right tools let customers find what they need on their own—whether that’s troubleshooting a product, accessing documentation, or handling... The post Best Self-Service Support Tools for B2B Teams appeared first on TeamSupport.| TeamSupport
By Grant Stanis, CEO of TeamSupport As a new CEO, your first 90 days are a whirlwind of meetings, data, and competing perspectives. You need to quickly cut through the noise to understand your customers, product, and team. While CRM reports and strategy decks are valuable, your ultimate source of truth is found in a... The post The CEO’s Onboarding Secret Weapon: Your Support Tickets appeared first on TeamSupport.| TeamSupport
Learn the latest strategies to improve first response time for B2B support teams using SLAs, omnichannel tools, AI-powered routing, knowledge bases, and agent training| TeamSupport
Find out how SaaS companies build segment-specific journeys to reduce churn and deliver personalized value at scale. The post Customer Segmentation That Actually Drives Growth in SaaS first appeared on The Clueless Company.| The Clueless Company
In 2025, delivering excellent customer service is more important than ever. With customer expectations growing, businesses need to offer fast, personalized, and omnichannel support that meets customers where they are. Achieving this requires using the right customer service software tools that streamline interactions, automate tasks, and enhance engagement across multiple touchpoints. With the right solution […] The post 5 Customerly Alternatives to Explore in 2025 appeared first on Chatway...| Chatway Live Chat
52% of customers hang up on customer service calls even before their issue is resolved. This stat alone can make any support-driven business rethink their strategy. Think about it: More than half of your users might leave your business because they feel frustrated or unheard. Their reason to leave was not because your product or […] The post 8 Ways AI Chatbots Are Improving Customer Service appeared first on Chatway Live Chat.| Chatway Live Chat
Forget waiting on hold or scouring FAQs. Today’s customers want instant connections that get them the information they need, fast. Live chat fills this gap by providing a real-time communication channel directly on your website. Imagine a salesperson stationed on every webpage, ready to answer questions and guide visitors towards a purchase. That’s the power […] The post 7 Ways Live Chat Can Increase Sales and Conversions appeared first on Chatway Live Chat.| Chatway Live Chat
Discover how Krista's agentic AI transforms customer service. This demonstration breaks down how an entire service request is automated, from live conversation to CRM update.| Krista AI
The oft-expressed idiom “good things come to those who wait” dates back at least as far as a 19th century poem (and probably much further than that), but that’s not exactly good advice when it comes to customer service and telephone lead generation. Instead, the optimal strategy can be summed up with a much more […] The post 5 Reasons to Take a Proactive Approach to Customer Service and Lead Generation appeared first on VSA Prospecting: Lead generation | (B2B) | Marketing.| VSA Prospecting: Lead generation | (B2B) | Marketing
November 1 – Haddon Township, N.J. – VSA’s Inbound Customer Service team recently fielded a record-breaking number of incoming calls for a client and successfully rose to the challenge, exceeding all agreed-upon performance guarantees. The client is a municipal health services system that provides benefits to hundreds of thousands of city and county employees and […] The post VSA Helps Inbound Client Handle Record-Breaking Call Volume appeared first on VSA Prospecting: Lead ge...| VSA Prospecting: Lead generation | (B2B) | Marketing
By Hélène Vincent, VP of Customer Success, TeamSupport In many B2B success and support teams, there’s often one person who seems to have all the answers. They know the software inside and out, remember obscure customer history, and can swoop in to fix even the trickiest issues. This is your “Hero”—the go-to person everyone relies... The post Why “Hero” Support Agents Are Hurting Your Business appeared first on TeamSupport.| TeamSupport
In the world of B2B support, efficiency is everything. Every extra minute an agent spends digging for information or asking a customer to repeat themselves doesn’t just slow down the interaction—it chips away at trust and satisfaction. That’s why Average Handle Time (AHT) remains one of the most closely monitored metrics in customer support. But... The post Reducing Average Handle Time in Call Centers: Smart Tools for B2B Support Teams appeared first on TeamSupport.| TeamSupport
If you want to deliver standout customer service in B2B, one of the smartest moves you can make is connecting your CRM system with your customer support platform. When the two work together, your support team gets a full picture of the customer—past interactions, purchase history, preferences—everything they need to provide faster, more personal, and... The post CRM Integration with Customer Support Platforms: Why It’s a Game-Changer for B2B Success appeared first on TeamSupport.| TeamSupport
M&A due diligence must include the support queue. Uncover support-driven insights on customer satisfaction, growth, and hidden risks.| TeamSupport
While competitors abandon FAQ pages for AI, smart B2B SaaS companies are seeing 34% better results with strategic FAQ optimization. Here's the framework.| The Clueless Company | The Clueless Company
Modern customers are bombarded with messages from all directions: emails, ads, blogs, pop-ups, and more. To get customers to notice and engage with your business, you have to work to make your message stand out. The best strategy? Embracing video. Video does more than deliver your message. It helps you build emotional connections and reinforces […] The post Making Customer Connections That Stick: The Power of Video appeared first on TechSmith.| TechSmith
The article compiles funny customer service memes that can be a source of humor for customer service agents and boost customer experience| Clepher
In our latest Mission: Ops Possible podcast episode, we sit down with Alexandre Criseo, Director of Support and Operations at Fintecture. Our guest shares stories and insights that perfectly captures the AI transformation happening in businesses and especially in ops teams right now.| Forest Admin Blog
Feedback matters in the customer-centric era of business we work in. Whether it’s a customer telling your CEO that an agent did a great job or giving them a “negative” face after a chat session, there are many ways companies can receive feedback about their business. One method that has increased in popularity over the... The post Why Customer Service Ratings and Reviews Matter appeared first on TeamSupport.| TeamSupport
Today’s B2B support teams are under increasing pressure to meet rising customer expectations while working with flat budgets and limited headcount. Customers now expect faster response times, seamless interactions across channels, and proactive communication. Meeting those demands without expanding headcount can feel impossible. That’s where automation comes in. Customer support automation reduces repetitive tasks, accelerates... The post Automation Tools for Customer Support: A Guide for...| TeamSupport
Discover the best organization structure for customer support in B2B SaaS. Learn the pros, cons, and ideal scenarios for reporting to Product, Technology, Customer Success, or Revenue leaders.| TeamSupport
Discover the key differences between Knowledge Base vs FAQ and find out which one suits your website’s support needs best.| BetterDocs
LATAM outsourcing offers cost savings, top talent, and real-time support. Discover why global businesses are choosing nearshore outsourcing in LATAM.| Philippine Outsourcing & BPO Call Center Services | SuperStaff
The year 2024 will mark a significant disruption in the realm of customer support, with up to 30% of traditional support functions being replaced by AI-driven efficiency.| CustomGPT
If your B2B business is aiming to grow in 2025 and beyond, then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue. But what if this new business is replacing churned customers and there is no net growth? Even worse, what if this... The post What is a Customer Pipeline and What Can It Do For You? appeared first on TeamSupport.| TeamSupport
A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences. So in the... The post Five Strategies for Managing Customer Expectations appeared first on TeamSupport.| TeamSupport
Original post by Helen Cue What provides meaning to professional life? Is it a fulfilling purpose, honest pay, moral alignment, or simply having friends among colleagues? All sorts of things, and any combination thereof, deliver meaning and purpose to people’s professional lives. Vision statements encapsulate these motivations in tidy declarations, and these derive from the... The post How To Write an Inspiring Customer Service Vision Statement appeared first on TeamSupport.| TeamSupport
Learn what a Service Level Agreement is in customer support and how to manage SLAs effectively using features like tracking, alerts, and more| TeamSupport
How do companies survive the risks of churn while maintaining pricing equilibrium to stay afloat in the market? Well, it all comes down to customer support, customer success, and their roles in fostering customer satisfaction.| Customer Success Collective
Customers want answers and support teams are feeling the pressure. With the rise of SaaS, mobile apps, and on-demand everything, users now expect quick and clear answers when something goes awry. The demand for self-service has skyrocketed, but not every business is equipped to scale its customer support without growing headcount (and budget) with it. […] The post How Does Video Help Reduce Support Ticket Volume? appeared first on TechSmith.| TechSmith
Does hiring a Filipino VA truly give you the freedom to do things that spark joy? First of all, having total freedom can be challenging if you’re running a dropshipping business, let alone running several dropshipping stores in at least four countries. Freedom also means different things to different people. For some, it’s finally having […] The post The Secret to Success with Dropshipping: Hire a Filipino VA appeared first on Onlinejobs.ph Blog.| Onlinejobs.ph Blog
Want to improve your customer experience (CX)? Odds are, you’ve already considered offering customer education content and knowledge-centered support to streamline onboarding and enhance your customer service. After all, self-service is all the rage right now, and customers increasingly choose it over waiting on the phone for a support agent. But while self-service is undoubtedly […] The post What To Consider About Self-Service Troubleshooting to Improve CX appeared first on TechSmith.| TechSmith
Customer experience optimization can be the difference between retaining the customers you’ve spent thousands of dollars to acquire and losing them to competitors. One smart way to optimize the customer experience is to offer scalable support options that balance speed and quality. That’s where video shines — it’s certainly quicker than live support and a […] The post When To Use Video for Self-Service Support (And When Not To) appeared first on TechSmith.| TechSmith
Modern support leaders know this well: Customers expect fast, accurate responses no matter where they reach out—whether it’s via email, live chat, social media, or phone. The longer they wait, the more frustrated they become—and the more likely they are to churn. If you’re a support leader trying to meet these rising expectations, you’re not... The post Improving First Response and Resolution Times in Customer Support: Strategies That Actually Work appeared first on TeamSupport.| TeamSupport
B2B SaaS support teams often face an invisible roadblock: a lack of actionable data. Without visibility into performance, it’s nearly impossible to identify bottlenecks, improve processes, or proactively support your customers. And yet, many teams are still flying blind—relying on gut instinct rather than insight. Why Visibility Matters When you’re growing fast and scaling operations,... The post Gaining Visibility Into Performance: The Key to Proactive, Data-Driven Support appeared fir...| TeamSupport
Complete guide to reduce churn for B2B SaaS. 8 proven strategies, real examples, and actionable frameworks from 20+ years of CX consulting experience.| The Clueless Company | The Clueless Company
AI in customer support should go beyond efficiency and automation to deliver personalized and emotionally intelligent experiences.| TeamSupport
For government agencies, choosing the right technology vendors and partners can make or break the citizen and the employee experience. While these partnerships are critical for other industries, they are paramount for government teams who are often working with tighter budgets, stricter timelines, and a customer base that trusts each agency to spend their hard ... Read more The post The Value of Partnership—Why Choosing the Right Vendor is Important for Government Agencies appeared first on...| Core Business Technologies
Imagine a world where every interaction with a company leaves you feeling not just satisfied but genuinely valued and understood. That’s the power of strategic, measurable customer service goals—turning everyday transactions into memorable experiences. In the ever-evolving landscape of customer expectations, setting clear, impactful goals isn’t just a necessity; it’s an art form that can […]| ThriveDesk
Want to keep customers (and employees) loyal and engaged? Learn what retention marketing is, why it matters in 2025, and find effective strategies and real-life examples.| CloveHRMS
Discover how Sharpen’s secure, cloud-based contact center platform protects sensitive data and ensures compliance with industry standards like HIPAA and PCI-DSS—without compromising performance or customer trust.| Sharpen
In Carolina’s residence halls, tech support is one request away, thanks to the support of ITS ResNET’s Residential Computing Consultants.| Information Technology Services
The war is on between proactive vs reactive support. Learn why proactive support is more than a buzzword—and how you can use it to improve customer health and loyalty.| The Clueless Company | The Clueless Company
Discover how to combine call center automation with human support to deliver faster, more personalized customer service. Learn key strategies and see how Sharpen’s Usable AI™ empowers agents while enhancing the customer experience.| Sharpen
Discover how partners boost customer support with CustomGPT.ai.| CustomGPT
Searching for a Tidio alternative? Check out our top 5 live chat apps, each offering unique features and benefits for your business.| Chatway Live Chat
Empathy is a critical skill. By putting ourselves in the shoes of our customers, customer success managers can better understand frustrations or roadblocks customers may be facing.| Customer Success Collective
Discover top SaaS customer support practices and tools to enhance retention, satisfaction, and drive growth.| Chatway Live Chat
Exploring the critical role of Custom GPT assistants in modern customer service, and guide on how to create CustomGPT.ai Assistants.| CustomGPT
In recent years, the healthcare landscape has witnessed significant transformations. According to a report by the American Hospital Association, the healthcare industry’s expenditure reached $4.3 trillion […]| Unicom Teleservices
According to Creately.com, there are 150 million startups in the world, and 50 million new startups are created each year. Growth is the goal of every […]| Unicom Teleservices
Maintain high-quality customer service during the holiday months. Each year, there are over 200 federal or state holidays, observances, and religious holidays in the United States. […]| Unicom Teleservices
Discover how to measure customer support success with strategies to enhance performance.| Unicom Teleservices
The post Addressing Genesys PureConnect Migration: Options for VXML Users appeared first on Sharpen.| Sharpen
Discover the right and wrong ways to use AI in your contact center. Learn how to balance automation with human connection to enhance customer experiences. Explore AI-driven insights, intelligent call routing, and agent support tools with Sharpen’s cloud-native platform.| Sharpen
In this post, we will discuss the differences between customer experience, user experience and local experiences.| RIOSEO
Balance efficiency and personalization in CX with Sharpen’s automation solutions for SMBs, including virtual call centers, AI chatbots, and multichannel support.| Sharpen
An AI chatbot is a web program that use artificial intelligence to create human-like dialogues with users. Check how to create an AI Chatbot on your website for the support team.| weDocs
Discover crucial call center security measures & 2025 predictions to safeguard sensitive data, prevent fraud, and ensure compliance.| Tech2globe Blog
From resolving technical glitches and managing emotional customer interactions, customer support is the invisible force that can make or break a company's reputation. For such a pervasive role, it begs the question: what actually is a customer support manager?| Customer Success Collective
The effectiveness of customer support gets difficult when you have to handle lots of queries in a short time. Check how to reduce customer support pressure with weDocs.| weDocs
Decrease resolution times and increase smiles. What’s not to like?| Wistia
Large Language Models (LLMs) have revolutionized the field of natural language processing (NLP) with their impressive ability to understand context and generate high-quality responses. However, their large number of parameters comes at a cost: high computational demand and longer inference times. To address these challenges, researchers have been exploring Small Language Models (SLMs). Unlike LLMs, […] The post Small Language Models: A Solution to the Limitations of LLMs appeared first on Q...| QBurst Blog
Providing consistent, high-quality CX in Fintech is now on equal footing to product or service quality. How are fintechs performing when it comes to customer service? And what opportunities are they missing to meet their customers’ expectations?| Netomi
As a customer service manager, it can be overwhelming to choose the right metrics to measure the team's performance. In this blog post, we’ll share insights on key customer service metrics like CSAT, CES, FRT, and NPS, along with practical tips on how to track and improve them.| Forest Admin Blog
As a customer service agent, it’s easy to feel overwhelmed by the constant influx of emails, tickets, and notifications. In this blog post, we’ll look at the top 10 Chrome extensions for customer service that can help you work smarter, not harder. Let’s get started.| Forest Admin Blog
This post will introduce you to the five use cases where CustomGPT is making a significant impact in enterprise organizations.| CustomGPT
It appears T-Mobile is now outsourcing secure data collection forms used during customer support interactions, and the company hosting them is all about AI.| The Mobile Report
The new version, WP Simple Pay 4.7.4, features an intelligent phone number validation system to enhance customer communication with automated notifications.| WP Simple Pay
Having trouble inspiring your support team? Boost customer service motivation (and effectiveness) with these seven tips for small businesses!| Groove Blog
n recent years, 24/7 business hours have become increasingly popular in eCommerce. According to a recent study, the number of online shoppers who prefer to shop at any time of day or night has increased by 18% in the past year alone.| Customer service app for Shopify (2024 TOP-rated) - HelpCenter
What is a help desk? Let's explore some definitions, talk about what help desks can do for your business, and help you find the right one!| Groove Blog
Need to gather feedback and improve the customer experience for your small business? These customer satisfaction survey tools can help!| Groove Blog
Do you know the difference between customer service vs customer experience? Understanding both is key for growing your business. Here's why!| Groove Blog
Want to boost satisfaction, reduce support workload, & free up time to grow your business? These self service options for customers can help!| Groove Blog
How do customer success, customer support and product development work together? Where do they overlap?| Customer Success Collective
IT Help Desk services provide 24/7 assistance, quick issue resolution, and expert solutions to keep your business running smoothly. Click to learn more.| Unicom Teleservices
Explore what is a calling tree and how it improves team communication in emergencies and daily operations. Dive into our insightful guide!| Unicom Teleservices
Explore active listening in customer service. Delve into how this skill enhances engagement, empathy, and problem-solving, for unparalleled customer experiences.| Unicom Teleservices
Looking for CX inspiration? Discover the top customer experience blogs!| Unicom Teleservices
Knowledge bases allow your users find immediate answers to their questions. Here's how to build them, examples, and best practices to follow.| Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog
Master the best positive review responses! Delight users with expert examples. Make a lasting impression now| Usersnap Blog
Discover top customer service best practices to boost satisfaction and loyalty. Master communication and problem-solving for business success.| ThriveDesk
What does great customer service mean to you? Explore the exact words defining exceptional experiences & service excellence in this insightful journey.| ThriveDesk
Unveil the qualities of a good customer service representative: empathy, communication, and problem-solving. Enhance your service skills with these traits.| ThriveDesk
