What comes to mind when you hear “distance learning?” Probably the COVID-19 pandemic, right? As much as it turned life as we knew it upside down, it fast-tracked learning methods that have proven themselves over the years: eLearning and blended learning. Because of these methods, learning could mean something as simple as logging into your […] The post eLearning Video Best Practices: The Definitive Framework appeared first on TechSmith.| TechSmith
Microlearning is presenting information in short, succinct bursts to enhance engagement in the content. This is most commonly delivered as quick, easily digestible video content. According to the American Psychological Association, attention spans have shrunk to 47 seconds in the past few years and are still on the decline. With reduced attention spans, microlearning has […] The post What is Microlearning? Understanding the Future of Learning appeared first on TechSmith.| TechSmith
It’s 3:50 p.m. on a Tuesday. A new team member is frantically clicking through folders, trying to find that software walkthrough video he watched during onboarding months ago. He remembers that it showed how to process expense reports with attachments. But where did he save it? An hour later, he’s still searching. Meanwhile, three other […] The post How To Build an Effective Training Video Library System appeared first on TechSmith.| TechSmith
Leadership training videos are a practical, powerful way for modern managers to build real-life leadership skills. But they can do more than teach the basics — they can also address the frustrations many managers face, like feeling unprepared, under-supported, or unsure how to lead effectively. With a thoughtful approach to training that introduces the right […] The post Essential Leadership Training Videos for Modern Managers appeared first on TechSmith.| TechSmith
Video decks have quickly become a go-to alternative to live presentations and webinars, especially for remote and hybrid teams. But turning your slides into an engaging, effective video presentation isn’t always as easy as it sounds. If you’ve ever felt awkward on camera, stumbled through a script, or struggled to make your message land without […] The post How To Record Yourself Presenting a Deck (and When To Use AI Avatars) appeared first on TechSmith.| TechSmith
Customers want answers and support teams are feeling the pressure. With the rise of SaaS, mobile apps, and on-demand everything, users now expect quick and clear answers when something goes awry. The demand for self-service has skyrocketed, but not every business is equipped to scale its customer support without growing headcount (and budget) with it. […] The post How Does Video Help Reduce Support Ticket Volume? appeared first on TechSmith.| TechSmith
There’s a common, yet often overlooked, issue in workplace training. Employees, whether new hires going through onboarding or long timers checking out a new software, are expected to perform well without being given all of the training they need to succeed. Insufficient training chips away at employee confidence, performance, and ultimately, business success. When employees […] The post How a Lack of Training Hurts Workplace Performance appeared first on TechSmith.| TechSmith
Training videos are one of the most efficient and engaging ways to share knowledge across an organization. Whether you’re recording new employee training, communicating a new company policy change, or launching a cybersecurity awareness training module, video can communicate information faster and more clearly than static documentation. However, there’s an important catch: these videos are […] The post How to Ensure Security Compliance in Training Videos appeared first on TechSmith.| TechSmith
We’ve all struggled with unclear, text-heavy instructions. Long-winded emails, outdated PDFs, and busy Microsoft Word documents can bury information and confuse the reader, which slows everything down for everyone. This becomes an even bigger hindrance when trying to complete complex processes like configuring a new system of logging patient information into an electronic health record […]| TechSmith
Valuable organizational knowledge often remains trapped in the minds of subject matter experts (SMEs). Without a knowledge-sharing culture, critical details can be lost in long meetings, in chat threads, or in outdated wiki pages. Video training is a helpful way to capture and distribute both foundational and expert knowledge and make it accessible on demand […] The post How Video Training Helps Teams Share Knowledge at Scale appeared first on TechSmith.| TechSmith
Video lectures have quickly become a preferred method to share knowledge with students, trainees, employees, and more. Online teaching and remote learning environments demand a high amount of clear, engaging, and effective video content. The good news? You don’t need a film crew, a professional studio, or expensive equipment to create high-quality educational videos. With […] The post How to Make Effective and Engaging Video Lectures appeared first on TechSmith.| TechSmith
You may think that your organization’s knowledge base holds all of the information your team needs to succeed, but that would be wrong. Your team’s most valuable knowledge lives within their brains and daily workflows. Documents and slide decks can only hold so much value, and the team holds the key to the rest. So, […] The post Why Screen Capture Is the Key to Knowledge Transfer appeared first on TechSmith.| TechSmith
Learners today expect interactive training that feels relevant from the second they hit play. Generic, one-size-fits-all video content often falls flat and leads to disengagement, a key reason why people stop watching videos. Personalization, on the other hand, turns passive watching into active learning by connecting your content to specific roles, goals, or real-world challenges. […] The post Your Guide to Personalizing Training Videos Like a Pro appeared first on TechSmith.| TechSmith
You’ve spent time designing training content you’re proud to share with your team. You ask them to check the LMS and then… crickets. A few logins, completed a module or two, but not the kind of enthusiastic participation you were hoping for. So what went wrong? First, know that you’re not alone. Low employee participation […] The post How to Improve Employee Participation in Training appeared first on TechSmith.| TechSmith
Building a video knowledge base takes time, effort, and resources — hours spent scripting, recording, and editing to create content that supports teams and users. But the real challenge comes after the videos are live: keeping them relevant. Without a clear maintenance plan, even the best content grows stale, frustrating users and undermining trust. A […] The post How To Maintain a Video Knowledge Base That Stays Relevant appeared first on TechSmith.| TechSmith
Want to improve your customer experience (CX)? Odds are, you’ve already considered offering customer education content and knowledge-centered support to streamline onboarding and enhance your customer service. After all, self-service is all the rage right now, and customers increasingly choose it over waiting on the phone for a support agent. But while self-service is undoubtedly […] The post What To Consider About Self-Service Troubleshooting to Improve CX appeared first on TechSmith.| TechSmith
Accessible video is about more than simple compliance; it’s about engagement for viewers, inclusion of everyone, and learners’ success in absorbing the information. The Americans with Disabilities Act (ADA) protects people with disabilities from discrimination, which becomes a legal requirement when creating digital content like instructional videos, web accessibility, and other visual elements. Accessibility standards […] The post What Is Accessible Video Training, and Why Is It Import...| TechSmith
Onboarding is a slow, complex process that drains your most valuable resource: your senior engineer’s time. While every dev team lead wants new hires to hit the ground running in their new role, too often it becomes a mess of outdated documentation, long email chains, and lost knowledge. Luckily, it doesn’t have to be that […] The post Why Dev Teams Need Onboarding Videos that Scale appeared first on TechSmith.| TechSmith
If your dev team works remotely or spans multiple time zones, you already know how tough it can be to coordinate code reviews. But these reviews aren’t just about squashing bugs. They help you successfully manage projects by keeping everyone accountable and aligned. You essentially have two options here: async video code reviews and live […] The post Async Video vs. Live Code Reviews: Which Is Better for Developers? appeared first on TechSmith.| TechSmith
According to the American Psychological Association, the human attention span has shrunk to about 47 seconds. Yep — less than a minute. This is a tough reality for educators and instructional designers, as they have to figure out how to capture and keep learners’ attention. Many have turned to educational videos. They became pretty common […] The post What Actually Makes Educational Videos Engaging for Students? appeared first on TechSmith.| TechSmith
New features keep software innovation alive, but too often they go underused. Even the most thoughtfully designed and applicable updates can fall flat if users aren’t aware of them or don’t understand how to use them in their workflow. Unfortunately, feature discovery doesn’t automatically lead to product adoption. Traditionally, product marketing and support teams take […] The post How to Increase Feature Adoption With Technical Documentation appeared first on TechSmith.| TechSmith
There’s a well-known disconnect in the world of customer success. Customers may have access to great documentation, but they still struggle to understand how to use the product or service. In a perfect world, a knowledge base of documents would be enough, but most users don’t read every word. Let’s be honest, do you? That’s […] The post How Video Training Improves Customer Success Outcomes appeared first on TechSmith.| TechSmith
If you create training content, you know the confusion that comes with choosing between asynchronous online learning and live training sessions. Both styles of instruction have their place in training content, but how do you know which is right for individual instances? Well, it depends! Your training goals, audience preferences, and available resources dictate which […] The post What is the Difference Between Async and Live Training? appeared first on TechSmith.| TechSmith
Your manager just asked you to document a process, but you’re not sure how to get started. Odds are, you’ve never done it before, or you’re looking for a better way. At first, workflow documentation can be daunting. How are you supposed to know what to include and how to best display it? The good […] The post What Are the Best Ways to Document Workflows? appeared first on TechSmith.| TechSmith
Slow, inconsistent onboarding isn’t just frustrating — it’s expensive. When new hires spend weeks wading through outdated manuals, sitting through disjointed live sessions, or shadowing employees who train “their own way,” productivity takes a hit, and knowledge retention suffers. If you’re responsible for training employees, you’ve likely seen the ripple effects: uneven performance, repeated questions, […] The post How Video Training Can Reduce Employee Ramp-Up Time appeared ...| TechSmith
What sounds more dry and boring than standard operating procedures? Even the acronym SOP doesn’t help the appeal. But the reality is that relevant, well-written SOPs are foundational to business growth. Smart, growth-oriented organizations are figuring that out. Searches for standard operating procedures have jumped up nearly 40% over the past five years alone. As […] The post What is a SOP? Writing Standard Operating Procedures appeared first on TechSmith.| TechSmith
Standard operating procedures (SOPs) are the backbone of any team aiming for consistency, efficiency, and compliance. They keep everyone on the same page, reduce errors, and ensure operations hum along smoothly. But let’s face it. Traditional text-based SOP documentation often misses the mark. It can be too wordy, tough to follow, and lack the engagement […] The post Using Video To Strengthen Standard Operating Procedures: What To Know appeared first on TechSmith.| TechSmith
In this guide, we delve into the differences between WebP and PNG files and walk you through the best ways to convert WebP images to PNG formats. The post Convert WebP to PNG Easily appeared first on TechSmith.| TechSmith
Discover the essential elements to creating documentation that delights customers and stands the test of time. The post How to Build the Best User Manual appeared first on TechSmith.| TechSmith
There are many ways to resize an image, but not all will have the same results. If you don’t resize it correctly, your image could end up looking stretched, blurry, or pixelated, making your finished product appear sloppy and unprofessional. The post How to Resize an Image or Picture the Right Way appeared first on TechSmith.| TechSmith
Creating step-by-step guides is one of the best ways to help your team collaborate effectively and achieve repeatable success. This post provides everything you need to know to make excellent step-by-step instructions. The post How to Create Amazing Step-By-Step Instructions appeared first on TechSmith.| TechSmith
In this article, we’ll provide you with the necessary resources and skills to create a top-notch product demo video that will help you showcase the unique features and benefits of your product. The post How to Make a Product Demo Video that converts (+Free Template) appeared first on TechSmith.| TechSmith
Learn exactly what to do to make your own how-to, tutorial, and instructional videos. The post The Ultimate Guide to Easily Make Instructional Videos appeared first on TechSmith.| TechSmith
Excellent videos require excellent scripts, but writing a script for a video can be one of the most difficult things for a creator. The post How to Write a Script for a Video appeared first on TechSmith.| TechSmith