Customers want answers and support teams are feeling the pressure. With the rise of SaaS, mobile apps, and on-demand everything, users now expect quick and clear answers when something goes awry. The demand for self-service has skyrocketed, but not every business is equipped to scale its customer support without growing headcount (and budget) with it. […] The post How Does Video Help Reduce Support Ticket Volume? appeared first on TechSmith.
