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Don’t Hide the Humans: Why a First Contact Resolution Approach to AI Will Be Key in Customer Care
https://www.csgi.com/insights/dont-hide-the-humans-why-a-first-contact-resolution-approach-to-ai-will-be-key-in-customer-care/
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first contact resolution
We don’t think the issue is that customers reject AI.It’s that they reject AI that gets in their way. The post Don’t Hide the Humans: Why a First Contact Resolution Approach to AI Will Be Key in Customer Care appeared first on CSG.
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