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Self-Service Alone Doesn’t Cut it for Customer Service
https://www.rtinsights.com/self-service-alone-doesnt-cut-it-for-customer-service/
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retail
customer experience
Self-service needs to be viewed in context as part of an overall customer experience (CX) strategy that involves both humans and AI. The post Self-Service Alone Doesn’t Cut it for Customer Service appeared first on RTInsights.
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