Digital tools have reshaped healthcare—but for many patients, the first connection is still a phone call. Whether it’s to book an appointment, ask about a bill or check on a prescription, that call is more than just a task. It’s a high-value interaction that shapes patient experience, loyalty and revenue—often in seconds. Inbound calls aren’t […] The post You had me at hello: Fixing the first touchpoint in healthcare appeared first on Phreesia.
