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The Kafkaesque Customer Experience: When Complexity Replaces Clarity
https://newmetrics.net/insights/the-kafkaesque-customer-experience-when-complexity-replaces-clarity/
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Tagged with:
insights
artificial intelligence
customer experience
customer loyalty
data-driven
cx
customer centric
customer trust
Escaping the Kafkaesque is a matter of institutional integrity.Leaders who design for coherence and transparency build durable trust.
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