A bit of housekeeping: I am moving The Backstage Pass newsletter from Mailchimp to Substack. Effective next week. If you haven’t yet subbed to The Backstage Pass, please do so over on Substack. Why the change? Substack has two key advantages over Mailchimp for me: 1 – I can add more social elements. I’ve growth […] The post The Backstage Pass is Moving to Substack appeared first on MackCollier.com.| MackCollier.com
Would you believe that 97% of loyalty programs fail? And 77% of them fail in two years or less. Why? It’s due to a basic design flaw that many loyalty programs suffer from. It’s a design flaw that reflects a fundamental misunderstanding of why people participate in loyalty programs. The reason why the average loyalty […] The post Research: 97% of Loyalty Programs Fail Due to This Simple Design Flaw appeared first on MackCollier.com.| MackCollier.com
Discover a best-selling product with private label faster using smart market research, product validation, and launch techniques to build a winning brand.| blog.powr.io
Managing a remote team is no longer just an option for growing businesses. It's a day-to-day reality that calls for the right structure, tools, and habits. When done well, remote team management helps companies maintain productivity and keep employees engaged, regardless of where they work. But not every method works the same way for ... The post What Works (and What Doesn’t) in Managing a Remote Workforce appeared first on Philippine Outsourcing & BPO Call Center Services | SuperStaff.| Philippine Outsourcing & BPO Call Center Services | SuperStaff
Productivity in BPO is evolving—remote teams prove they can outperform RTO setups with flexibility, focus, and global scalability.| Philippine Outsourcing & BPO Call Center Services | SuperStaff
6MIN READCustomers hate canned responses. Yet, “I apologize for the inconvenience” is ... Read More The post How Can Chatbots Handle “I Apologize for the Inconvenience”? appeared first on Clepher.| Clepher
Escaping the Kafkaesque is a matter of institutional integrity.Leaders who design for coherence and transparency build durable trust.| New Metrics
This summer, Brosix is rewarding you for spreading the word.From June 16 to August 31, you can earn free months on your Brosix plan just by inviting other teams to try Brosix. 🔥 How It Works 🏆 Bonus: For every 5 new teams you bring, you’ll receive an additional 3 free months on top of […] The post Summer Referral Campaign: Earn 3 Free Months for Every Team You Bring to Brosix appeared first on Brosix.| Brosix
Check out this impressive list of statistics that proves repeat business is important for any businesses to focus on.| Fivestars Insights
Enhance loyalty using behavioral segmentation. Tailor rewards to customer actions and boost engagement. Learn to refine your strategy for 2025. The post Tailoring Rewards to Specific Customer Behaviors [2025 Guide] appeared first on Reward the World™.| Reward the World™
Explore Neuroloyalty to craft irresistible loyalty programs using brain science and boost customer engagement effectively. The post Using Brain Science to Design Irresistible Loyalty Programs appeared first on Reward the World™.| Reward the World™
Research shows 86% of shoppers regularly switch between channels. If your loyalty program doesn’t move with them, you risk losing engagement.| blog.accessdevelopment.com
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TIP744: Hidden Monopolies w/ Kyle Grieve| The Investor's Podcast Network
The post Improve Feature Adoption With Messaging That Feels Like a Service, Not a Sell appeared first on CSG.| CSG
Discover 3 exciting new features added to the Access discount platform, including live event savings, grocery coupons, and expanded attractions. More everyday value, more memorable experiences, and more reasons members will love their benefits.| blog.accessdevelopment.com
Customer loyalty and customer satisfaction are related, but they are separate ideas. Here are some ideas to improve customer loyalty.| Woblogger
Depends on the research, of course. This research caused Disney to lose its “Happiest Place On Earth” title: https://customerland.net/passikoff-expectations-of-happiness/ Find out more about what makes customer loyalty happen and how Brand Keys metrics is able to predict future consumer behavior: brandkeys.com. Visit our YouTube channel to learn| Brand Keys
The most successful restaurants are building guest experiences that keep people coming back month after month, year after year. One of the most powerful tools in that process is Mystery shopping.| eyespycc | Critiquing & Consulting
Creating moments that matter transforms a simple transaction into a lasting relationship, and mastering the client experience is the vital ingredient in today’s competitive marketplace. In this episode, Gwen Bortner and Tonya Kubo unpack the essence of creating exceptional client experiences. Gwen distinguishes between reactive client service and proactive client experience, emphasizing the critical role […] The post Creating Moments That Matter For Clients appeared first on Everyday Effe...| Everyday Effectiveness
Revenue sharing helps businesses generate non-dues revenue, but ONLY if there's enough value to keep members spending. The best way to do that? Travel discounts!| blog.accessdevelopment.com
Loyalty is a rich and complex subject to grasp. If you've found this page, you're probably trying to understand it too. You may be starting at the beginning, trying to define terms like customer loyalty, customer engagement or member engagement. Or maybe you want to get to the real heart of the matter: how can I get me some of that? Companies across the world have studied what makes their constituents tick. Through their varied studies, patterns emerge. The best corporate discount programs, a...| Access Loyalty Blog
Unlock how small changes can have a big impact on loyalty programs using behavioral science principles for customer engagement.| Reward the World™
Discover how 7 different online brands have built customer loyalty in 7 different ways. Apply these for your business to get loyal customers.| Dokan
Why do things in threes feel so satisfying? Maybe it’s ancient wisdom – “omne trium perfectum,” Latin for “everything that comes in threes is perfect.” Maybe it’s psychology, our brains wired to notice patterns, and threes are easier to remember. So, in that spirit, here are three links exploring America’s Most Patriotic Brands of 2025 –| Brand Keys
Discover how customer engagement software like Extole helps ecommerce brands retain more customers with behavior-driven rewards that build long-term loyalty.| Extole | Customer Engagement Platform
In the post-COVID world successful merchants focus on how to increase CLTV in order to achive profitable growth.| Signifyd
Prepare for the future of customer loyalty with these top 10 customer loyalty trends for 2024. Stay ahead of the game with our findings!| blog.propellocloud.com
Emotional loyalty drives retention, advocacy, and revenue. Discover how to earn trust, affinity, and attachment that keeps customers coming back.| blog.propellocloud.com
Whether you're in the business of customer loyalty, employee engagement, or member retention, the holidays represent a major opportunity to strengthen the relationships you value most. Read to learn more about how (and why) a little extra care and consideration can go a long way.| blog.accessdevelopment.com
It’s no secret, 2025 is off to an eventful start with tariff uncertainty, nagging inflation, and global supply chains in flux. From retailers to the| Alchemer
Anyone who’s been in the car business for a decent amount of time knows that the business is filled with uncertainty. It’s basically a masterclass in controlled chaos. But even by these standards, these new tariff threats feel like someone shook the Etch-A-Sketch we’ve all been trying to draw a stable business on. It’s enough […] The post In Uncertain Times, Steady Habits Win appeared first on Kruse Control Inc.| Kruse Control Inc
In 2025, dealership leaders everywhere are buckling down, returning to their roots, and desperately Googling “How to Manage Millennials and Gen Z Without Crying.” After years of chasing the innovation rabbit down countless holes, it turns out the real secret to success might be… doing the basics well. Who knew? Successful operators have rediscovered the […] The post Back to Basics: Dealership Fundamentals for 2025 appeared first on Kruse Control Inc.| Kruse Control Inc
As the whirlwind of “Black Friday – Small Business Saturday – Cyber Monday – Giving Tuesday” finally subsides, it’s safe to say that many of us are feeling overwhelmed by the sheer volume of emails that flooded our inboxes. If you’re reading this, thank you for taking the time to open it — I’m sure […] The post Want Customers to Open Your Emails? Here’s What Not to Do appeared first on Kruse Control Inc.| Kruse Control Inc
Standing out from the competition requires more than just great products or services. It demands a strategic approach to capture the interest of busy consumers and convert them into loyal advocates for your brand. This article unpacks powerful strategies that small businesses and startups can implement to capture and retain customer loyalty. From leveraging personalized […] The post Captivating Busy Consumers and Transforming Them into Devoted Fans first appeared on MarkupTrend.| MarkupTrend
Discover how sports loyalty programs can reward fans, boost engagement, and build lasting brand loyalty with smart incentives and personalized experiences.| passkit.com
In politics, absurdity is not a handicap. Branding, however, is a different story: https://customerland.net/passikoff-on-brands-and-politics/ Find out more about what makes customer loyalty happen and how Brand Keys metrics is able to predict future consumer behavior: brandkeys.com. Visit our YouTube channel to learn more about Brand Keys methodology,| Brand Keys
Discover the top customer loyalty trends and statistics for 2025. Learn how brands can adapt to changing consumer expectations and drive retention.| Giift Blog
How does your business build trust with your service customers? Here are some pro strategies and tips!| FieldEdge
Discover inspiring loyalty program examples from industry leaders. See how innovative rewards and tailored experiences build customer loyalty and drive business success.| Giift Blog
Crack the code of customer retention with expert tips on crafting a winning loyalty program strategy. Elevate your business and build lasting connections!| passkit.com
Americans are eager to travel—your members included—but they're doing so on a strict budget. That makes now a great time to attract and retain members with travel rewards and benefits.| blog.accessdevelopment.com
Learn the key differences between customer loyalty vs customer retention so you can focus on the right strategies at the right time for your business. The post Customer loyalty vs customer retention: Which is better? appeared first on AnswerConnect Blog.| Business Tips - AnswerConnect Blog
Customer incentive programs can help you boost sales and grow your business. Research shows that 75% of customers will likely make another purchase after receiving an incentive. Customer incentives can take many forms, from points to exclusive perks. You might …Customer Incentive Programs: How to Get Repeat Business Read More »| passkit.com
In an age of fleeting fads and juiced social networking, Ernest Hemingway’s steadfast principles applied to loyalty offer a timeless tale for brands seeking to forge lasting, meaningful connections with their customers: https://customerland.net/passikoff-the-brand-also-rises/ Find out more about what makes customer loyalty happen and how Brand Keys metrics is able to predict future consumer behavior: brandkeys.com. [...]| Brand Keys
I wanted to share an insightful article by Sarah Mahoney in MediaPost about the 2025 Customer Loyalty Engagement Index. The piece dives into key trends shaping customer loyalty and how to stay ahead of customer expectations and the competition. It’s a must-read for anyone or any brand looking to enhance customer engagement and loyalty strategies. Check it| Brand Keys
In an age where sustainability and affordability are at the forefront of consumer decisions, branded resale programs have emerged as a solution for businesses looking to stay competitive. These programs allow brands to facilitate the resale of pre-owned items directly within their ecosystem, offering a seamless and engaging experience for both sellers and buyers.| adQuadrant
Learn how to enhance customer loyalty analytics with PassKit. Reveal hidden insights for better retention!| passkit.com
Discover 5 Shopify loyalty apps that can help boost customer retention and increase sales. Read on for proven strategies and tools to improve customer loyalty.| passkit.com
Boost customer retention and profits with a coffee shop loyalty card. Learn how to drive repeat visits and grow your cafe's success!| passkit.com
Here’s how to do the trick: https://customerland.net/passikoff-getting-100-on-the-brand-test Find out more about what makes customer loyalty happen and how Brand Keys metrics is able to predict future consumer behavior: brandkeys.com. Visit our YouTube channel to learn more about Brand Keys methodology, applications and case studies.| Brand Keys
Data can tell us, generally, what customers want in 2025. Let’s take a look at the data and see what's at the top of the list.| Boast
D.R. Domenichini Construction, a leader in Bay Area remodeling, faced the challenge of increasing Google reviews while ensuring client satisfaction mid-project. By implementing GuildQuality’s mid-project surveys and Google Review Boost, they transformed their feedback process into a proactive system| GuildQuality: Customer Satisfaction Surveying for Contractors
“You had me at hello” is every brand’s aspiration for great customer experience. The experience you give your customer the first time they reach out to you is always a make-or-break scenario. If you make it, then you have gained a customer for life, well almost. You just cannot let your guard down. You must […] The post Get Your Customer At “Hello” By Going The Extra Mile appeared first on Servion Blog.| Servion Blog
Whether you're in the business of customer loyalty, employee engagement, or member retention, the holidays represent a major opportunity to strengthen the relationships you value most. Read to learn more about how (and why) a little extra care and consideration can go a long way.| blog.accessdevelopment.com
When people (like you) shop for the holidays, it turns out your shopping habits haven’t changed all that much over the past 3 years (Today: Before September and September +1% each over 2021, October no change, November before Black Friday +1%, Black Friday -2%, Cyber Monday -4%, December -2%) but it’s worth a revisit to| Brand Keys
We’ll outline the importance of taking care of your customers, as well as how to make improvements to customer service efforts.| WorkforceHub
In our latest webinar, we explored how retailers can meet customers wherever they shop, whether in-store, online, on social media or marketplaces. Experts shared how AI can transform the shopping journey by improving inventory management, creating seamless experiences and building customer loyalty through personalization. Attendees learned simple ways to give customers more control and use […]| CommerceNext
Impress and delight your customers and create delightful experiences to encourage loyalty and positive reviews.| Boast
Optimize your email campaigns with our drip campaign tips and best practices. Boost engagement and conversion rates with effective strategies. #emailmarketing| Martech Zone
Learn how to make the most of Black Friday and Cyber Monday with these proven marketing and ecommerce strategies.| CommerceNext
Knowing your best customers helps you focus on retention and sales. Let's see how to find your best customers and best use this information.| Boast
According to 80 percent of consumers, the positive experiences a brand offers are just as important as its products and services. So, if you’re not offering value to consumers beyond mere transactions, you’ll have a hard time fostering long-term brand loyalty and attracting new customers. Community marketing is a great way to create experiences that| Extole | Customer Engagement Platform
Let’s explore the concept of video storytelling, its impacts, and how to effectively use it in your marketing strategy.| Boast
Discover why an eCommerce store needs a smart and actionable search bar to enhance the UX, increase conversions, and build customer loyalty.| Impresee: Search bar and navigation solutions for eCommerce
Unlock the secrets to building strong customer relationships with our guide on navigating the business landscape. Learn proven strategies, tips, and techniques.| Azura – Think Brighter
Enhance your financial services loyalty program and stand out in a competitive market with our top strategies.| Extole | Customer Engagement Platform
Bryj, the end-to-end, AI-powered mobile app solution, comprehensive guide to push notifications and customer loyalty| Bryj
Here’s a question about brands or marketing or brand-marketing. You decide whether it was matchless marketing or if it was a brand blunder. One answer only. No equivocations. Decisions of the judges are final. Ready, contestants? Here’s today’s question: https://thecustomer.net/passikoff-matchless-marketing-jeans-edition Find out more about what makes customer loyalty happen and how Brand Keys| Brand Keys
Stats appear here: https://thecustomer.net/passikoff-playing-to-win-for-fan-loyalty Go (YOUR BRAND, LEAGUE OR TEAM) goes here! Find out more about what makes customer loyalty happen and how Brand Keys metrics is able to predict future consumer behavior: brandkeys.com. Visit our YouTube channel to learn more about Brand Keys methodology, applications and| Brand Keys
Discover how sustainability and customer loyalty are linked. Aligning business practices with consumer values can boost loyalty and drive long-term success| blog.propellocloud.com
Learn how to increase customer lifetime value by focusing on tactics that foster long-term relationships and repeat business.| NewStore
Explore how User Experience (UX) impacts loyalty in e-commerce by addressing critical points and providing effective solutions.| Impresee: Search bar and navigation solutions for eCommerce
Personalized promotions are key to loyalty in e-commerce. Build lasting relationships and boost your sales. Optimize your strategy!| Impresee: Search bar and navigation solutions for eCommerce
When we talk about customer loyalty in e-commerce, we refer to a concept that should always be present in your store's strategic processes.| Impresee: Search bar and navigation solutions for eCommerce
Learn about LTV optimization. Discover 5 tactics to retain customers and increase the average order value.| Extole | Customer Engagement Platform
Are you planning to start a loyalty program or upgrade your existing one? If so, a digital punch card app is a solution that benefits you and your customers.| Fivestars Insights
With the onset of the novel coronavirus (COVID-19) crisis, many companies must take unprecedented action in order to survive. Social distancing guidelines and related health regulations mean that many small businesses need to establish an online presence to remain visible. In addition to revamping websites and online ads, essential workflow may also include strengthening social …| Fivestars Insights
Customer-led growth is more than just a marketing strategy; when done right, it becomes the guiding principle behind almost every business decision. Within a CLG framework, customer feedback seamlessly converts into actionable insights, fostering trust, loyalty, and partnership between you and your customers.| Extole | Customer Engagement Platform
Although we used to hear the phrase, “Cash is king,” the pandemic seems to have paved a road for a new tender king...| Tru Universe
How often| EMI Strategic Marketing
Customer loyalty is a topic every company has some kind of focus on. But how do companies achieve customer loyalty? Аnd how can customer loyalty be defined? One strategy has stood the test of time and continues to prove its efficacy. That is segmented email marketing to enhance customer loyalty.| MarketingPlatform - Dansk Email Marketing Software
Looking for new ideas to incentivize your customers? Check out these 5 restaurant loyalty program ideas and promotions to boost customer loyalty.| Mad Mobile
In this post, we will discuss how to elevate your brand's local customer experience along every step of the customer journey.| Rio SEO
Gaining new customers may seem like the best way to help your business grow, but keeping those customers with a salon loyalty program is more effective in expanding your bottom line. With returning customers spending an average of two-thirds more in your establishment than first-timers, you need an effective way to keep them coming back. …| Fivestars Insights
Here's how to build brand loyalty so that your customers keep coming back for more and tell all their friends about you.| www.friendbuy.com
Understanding the ways to increase customer loyalty can elevate your business growth strategies.| UPQODE: Professional Web Design Agency
To get the most out of your referral marketing program and guarantee you acquire new customers, you must continuously optimize and improve it through conversion rate optimization (A/B testing).| blog.talkable.com
Learn more about the key differences between user and customer-generated content and how Talkable can help you leverage both through refer-a-friend campaigns.| blog.talkable.com