Many resorts now rely on mobile apps for key guest services—like spa bookings, in-room dining, towel requests, and shuttle pickups. These tools promise convenience. But for blind guests who use screen readers, they can create frustrating and unpredictable barriers. During a recent trip to an all-inclusive resort, I encountered just that. This post is part of my series on accessibility in hospitality. It focuses on how poorly designed mobile apps can impact real-world independence for guests...
