I recently shared five posts about different mobile experiences on one trip, from booking a hotel via a mobile site to ordering dinner through a resort app. Now I would like to explain why these stories matter. I’m blind and use a screen reader. I write not as a developer, but as someone who lives these digital experiences daily, especially when I travel. This trip was supposed to be a break. However, at nearly every mobile touchpoint—whether it was an app or a website—the tools meant t...| UsableNet Blog
As more resorts shift to QR-code-based mobile websites for room service and dining, accessibility gaps can turn a simple dinner into a frustrating experience. While these mobile-first websites aim to streamline service, poor design choices often leave out guests who use assistive technology. I'm blind and use a screen reader daily. I write about digital accessibility not from a technical standpoint, but from the lived experience of navigating everyday tasks with assistive tech. This post focu...| UsableNet Blog
Many resorts now rely on mobile apps for key guest services—like spa bookings, in-room dining, towel requests, and shuttle pickups. These tools promise convenience. But for blind guests who use screen readers, they can create frustrating and unpredictable barriers. During a recent trip to an all-inclusive resort, I encountered just that. This post is part of my series on accessibility in hospitality. It focuses on how poorly designed mobile apps can impact real-world independence for guests...| UsableNet Blog
For many travelers, mobile check-in is fast and convenient. But for those of us who use screen readers, that convenience can disappear in an instant.| UsableNet Blog
Airline mobile apps have become essential tools for travel. They let you check in, choose your seat, download a boarding pass, track gate changes, and manage in-flight services. But for blind travelers like me, they're often a source of frustration instead of convenience. In 2024 alone, lawsuits against major travel brands highlighted just how widespread mobile accessibility issues still are. That's not surprising to me. I regularly encounter apps that are missing basic screen reader support....| UsableNet Blog
With summer travel in full swing, I recently booked a stay at a small resort using my tablet's mobile browser. I expected the usual frustrations: unlabeled fields, broken date pickers, or inaccessible buttons. To my surprise, this was one of the best digital booking experiences I've had in a while. Editor's Note: Michael Taylor is a blind screen reader user and a regular contributor to the UsableNet blog. He shares firsthand experiences navigating websites and apps to highlight where digital ...| UsableNet Blog
With ADA Title II deadlines approaching—April 24, 2026, for large public entities and April 24, 2027, for small public entities—now is the time for state and local governments to ensure their websites, mobile apps, and other digital services are accessible to people with disabilities. Under the Department of Justice's final rule, public entities must meet WCAG 2.1 Level AA standards to avoid ADA Title II violations. If you want to future-proof, aim for WCAG 2.2 AA where feasible.| UsableNet Blog
Key deadlines for ADA Title II compliance in 2026 and 2027, and critical steps to ensure digital accessibility for government entities and their vendors.| blog.usablenet.com
As the ADA Title II web accessibility compliance deadline approaches in 2026, local government websites must be accessible. The Department of Justice's updated rule requires all covered public entities to meet WCAG 2.1 Level AA (which inherently includes Level A) for websites and mobile apps. These website accessibility guidelines set clear expectations for making digital services usable by people with disabilities. Title II applies only to state and local governments, including cities, count...| UsableNet Blog
As mobile usage continues to dominate digital engagement, ensuring your app is accessible is a legal and user experience imperative. The European Accessibility Act (EAA) applies from June 28, 2025 for in‑scope products and services. For retailers and consumer brands serving EU customers, that includes making your iOS and Android apps accessible. This blog explains what mobile app accessibility means in practice, common pitfalls to avoid, a set of actionable design‑system guidelines, and h...| UsableNet Blog
Ensure your ecommerce site meets the European Accessibility Act 2025 requirements with practical steps to enhance accessibility and avoid penalties.| blog.usablenet.com
Celebrating 25 years of UsableNet's commitment to digital accessibility, highlighting our evolution, mission, and future| blog.usablenet.com
Learn why having an internal accessibility policy is crucial for compliance and inclusion. Discover key elements to include for digital accessibility.| blog.usablenet.com
Get a step-by-step checklist for EAA compliance across web, apps, video, and more—created by UsableNet and 3Play Media to align with EN 301 549.| blog.usablenet.com
A screen reader user reflects on 25 years of digital accessibility, sharing personal experiences and highlighting the need for inclusive tech solutions.| blog.usablenet.com
Explore how EAA enforcement and rising U.S. lawsuits are reshaping digital accessibility—and what your team should prioritize in 2025.| blog.usablenet.com
New York City businesses face overlapping risks from ADA website accessibility lawsuits and wage & hour claims. Discover why these issues intersect.| blog.usablenet.com
Stay updated on the surge in digital accessibility lawsuits and in 2025. Learn about court shifts, targeted industries, and new plaintiff firms.| blog.usablenet.com
Learn how to handle EAA accessibility complaints—deadlines, regulators, and fines for France, Germany, Ireland, Italy, and Spain.| blog.usablenet.com
A screen reader user reflects on 25 years of digital accessibility, sharing personal experiences and highlighting the need for inclusive tech solutions.| blog.usablenet.com
UsableNet celebrates 25 years of digital inclusion, sharing personal stories from their team on why accessibility matters and how it impacts real lives.| blog.usablenet.com
Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
Read about ADA video compliance lawsuits to better plan how to build this important digital tool into your accessibility structure.| blog.usablenet.com
Discover ways to make your website, videos, social media, and live events accessible to the Deaf and hard of hearing (HOH) community.| blog.usablenet.com
2021 has brought a slew of video accessibility lawsuits. Read some simple steps you can take to make your videos more accessible and protect your company.| blog.usablenet.com
Read common accessibility flaws issues and pointers for banking sites to help them be more accessible to their customers using assistive technology.| blog.usablenet.com
Learn what 4 typical banking experiences are like as a blind person, how these experiences can be accessible, and why digital accessibility is important.| blog.usablenet.com
Read about accessibility on financial services and banking websites and apps, written by our guest blogger who is blind and uses a screen reader.| blog.usablenet.com
Learn what the DOJ's guidance says about website accessibility for banks and the ways you can make online banking more accessible| blog.usablenet.com
Explore the accessibility challenges faced by a screen reader user when purchasing event tickets with a narration of both the positive and negative.| blog.usablenet.com
E-Commerce is the most targeted industry for digital ADA lawsuits. Learn why they are most targeted and what you can do to reduce the risk of a lawsuit.| blog.usablenet.com
Learn how to balance automated and manual testing to meet EN 301 549 guidelines and ensure European Accessibility Act 2025 requirements are met. Improve your digital accessibility strategy with UsableNet.| blog.usablenet.com
Read a timeline of assistive technology to celebrate how much progress disabled people and our able-bodied allies have made for accessibility| blog.usablenet.com
Prioritizing accessibility for events can help digital ticket booking websites and concert venues reach more customers.| blog.usablenet.com
I asked members of the disability community for their stories about how technology impacts their lives and how they live and work online.| blog.usablenet.com
Address common accessibility challenges in mobile web forms for blind users, focusing on issues like invisible fields, keyboard overlap, and focus jumping, with tips for improvement.| blog.usablenet.com
Compare EN 301 549 vs. WCAG to understand accessibility compliance under the European Accessibility Act. Learn how these digital accessibility standards differ and when each applies.| blog.usablenet.com
Track the 2025 EAA timeline. Learn key deadlines to stay compliant with the 2025 European Accessibility Act requirements.| blog.usablenet.com
Learn how to meet European Accessibility Act (EAA) requirements with 7 essential steps. Stay ahead of deadlines and avoid penalties.| blog.usablenet.com
Prepare for the European Accessibility Act 2025 deadline. Learn about requirements, penalties, WCAG standards, and how to stay compliant across the EU.| blog.usablenet.com
Video Accessibility | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
The disability community is advocating for accessibility on all your digital assets including mobile apps, mobile sites, and even videos. Read more.| blog.usablenet.com
Manual WCAG accessibility testing helps catch accessibility issues that automated tools and users with disabilities can miss. Here’s how.| blog.usablenet.com
With the holidays around the corner, retailers need a testing strategy. Read more.| blog.usablenet.com
Financial Services | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
Senior UI/UX Designer Luca Boskin took the time to answer questions about how brands can best apply WCAG principles on mobile. Read them now.| blog.usablenet.com
The European Accessibility Act (EAA) is a legal requirement in the European Union. Find out how it affects your business.| blog.usablenet.com
Accessibility Testing | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
Guide to EAA compliance: Who needs it, key standards, enforcement, and best practices for digital accessibility in the EU.| blog.usablenet.com
Learn how to overcome key accessibility barriers in government websites to ensure equal access for all residents, including those with disabilities.| blog.usablenet.com
Web forms pose accessibility challenges for blind screen reader users, making proper labeling, required markers, and navigation compatibility essential.| blog.usablenet.com
Navigate ADA Title II compliance amid political uncertainty. Learn essential steps for state and local governments to ensure digital accessibility.| blog.usablenet.com
We reviewed all federal and state filed ADA-based lawsuits in 2020 for our digital accessibility lawsuit report. These are the top trends.| blog.usablenet.com
The blog highlights the author's frustrating experience with poor web accessibility while shopping online.| blog.usablenet.com
Discover key insights from 2024 ADA lawsuit report with trends in digital accessibility and essential compliance strategies for businesses in 2025.| blog.usablenet.com
Discover the challenges of booking restaurant reservations with a screen reader and learn how to improve mobile accessibility for an inclusive experience.| blog.usablenet.com
ADA website claims are quickly rising. With the Ninth Circuit Court's ruling on Robles v Domino's, ADA mobile inaccessibility claims may be next.| blog.usablenet.com
Read about the prominent role that mobile is playing in our daily life, and learn why brands should embrace mobile in their strategies.| blog.usablenet.com
WCAG 2.1 | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
Discover key mobile app accessibility tips from a blind person...| blog.usablenet.com
Mobile app accessibility is a vital part of digital and web accessibility with it's own specific accessibility techniques. Here we explore a few key...| blog.usablenet.com
These UX accessibility best practices for your website help guarantee WCAG compliance and inclusive web design.| blog.usablenet.com
QA Testing | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
mobile accessibility | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
Building a mobile app that meets WCAG 2.0 standards is beyond important in order to provide customer service, be inclusive, and avoid legal problems.| blog.usablenet.com
A blind person will interact with your website or app on a mobile device differently than they will on a desktop computer. Read about the differences.| blog.usablenet.com
What is POUR and how does it impact usability on mobile? Get real-life examples and learn best practices for mobile accessibility.| blog.usablenet.com
Blindness isn't black and white. When people hear that I'm legally blind, they assume I must use a cane. Imagine their surprise!| blog.usablenet.com
Accessible Design | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
Digital accessibility is complex. We're here to help! We put together some highlights of key topics to help beginners in the topic.| blog.usablenet.com
Mobile | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
Ecommerce | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
New Blog! Common Accessibility Challenges When Black Friday And Cyber Monday Shopping, A Blind User's Perspective| blog.usablenet.com
A website me be seasonal, but it should still be accessible. Read about our blind screen reader user's experience while shopping online.| blog.usablenet.com
Read a blind person's perspective on widgets for digital accessibility.| blog.usablenet.com
Webinars | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
Title II | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
European Accessibility Act | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
ada | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
Learn why immediate action on digital accessibility can help avoid legal risks, enhance usability, and foster inclusivity.| blog.usablenet.com
Learn about the accessibility challenges faced by mobile screen reader users in Black Friday shopping and discover takeaways for digital usability.| blog.usablenet.com
Learn key tips to improve Black Friday accessibility for ecommerce websites, ensuring an inclusive shopping experience for the disability community| blog.usablenet.com
Explore frightfully bad mobile accessibility issues for screen readers, including poor button labeling, navigation and text input challenges.| blog.usablenet.com
Discover the accessibility challenges blind users face with mobile job applications and how to improve the experience for all job seekers.| blog.usablenet.com
Stay ahead of digital accessibility lawsuits in 2024 by understanding legal trends, common pitfalls, and proactive strategies to protect your business.| blog.usablenet.com
This post answers questions from the 2023 UsableNet webinar, How a Blind Person uses a website.| blog.usablenet.com
Discover how accessibility widgets can hinder mobile web usability and why true accessibility requires thoughtful design and coding, not quick fixes.| blog.usablenet.com
Mobile Web | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
Founded in 2000, UsableNet created some of the first tools and platforms to make websites accessible and usable for all people. Starting out, we worked with government agencies as well as universities and corporations. Today, accessibility has become important to almost all companies. We provide accessibility solutions to Fortune 1000 companies, small and medium enterprises, government, and education organizations across industries including retail, travel, hospitality, food services, automot...| blog.usablenet.com
Mobile Apps | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
UX Research & Design | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
ADA Website Compliance | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
Retail | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
User Experience | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
Web Accessibility | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
ADA Lawsuits | Digital Accessibility best practices, news, thought leadership and insights.| blog.usablenet.com
Explore accessibility challenges blind users face in mobile grocery shopping and learn how to design inclusive digital experiences for everyone.| blog.usablenet.com
A practical guide to navigating European Accessibility Act (EAA) compliance, including key strategies and resources to ensure your business meets the 2025 deadline.| blog.usablenet.com
Explore the accessibility challenges blind users face on mobile healthcare websites and discover actionable solutions to improve inclusivity.| blog.usablenet.com
If you’ve received a lawsuit contending that your website is not sufficiently accessible under Title III of the ADA, follow these steps.| blog.usablenet.com