By Hélène Vincent, VP of Customer Success, TeamSupport In many B2B success and support teams, there’s often one person who seems to have all the answers. They know the software inside and out, remember obscure customer history, and can swoop in to fix even the trickiest issues. This is your “Hero”—the go-to person everyone relies... The post Why “Hero” Support Agents Are Hurting Your Business appeared first on TeamSupport.
