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From:
Building Customer Driven SaaS Products | Jason Evanish
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» Why Customer Support Shouldn’t Handle Your Product Feedback Building Customer Driven SaaS Products | Jason Evanish
https://jasonevanish.com/2025/08/29/customer-support-no-product-feedback/
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“Bueller?… Bueller?… Bueller?” If you’ve ever submitted product feedback through a customer support widget like Intercom or Zendesk, you know how much of a lost, black hole it can…
