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When the Answer Is No: A Case Manager’s Toughest Conversation
https://cmsa.org/when-the-answer-is-no-a-case-managers-toughest-conversation-2/
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By Angela Mounsey, BSN, RN, CCM, CPHQ One of the most dreaded responsibilities of a case manager is having to issue a letter of non-coverage to a patient or their family. […]
