Omnichannel Contact Center Revolution. Potenzia il tuo customer service, migliora il tuo business e offri esperienze fluide su tutti i canali| XCALLY
Learn how XCALLY's IVR Agent Management can help you efficiently manage agents and deliver an outstanding experience to your customers. Read more to discover the advanced features and benefits of this solution.| XCALLY
Learn how XCALLY revolutionizes call centers with Realtime interaction management: monitoring, analysis and optimization.| XCALLY
The customer service industry is facing a radical transformation driven by conversational artificial intelligence. According to Gartner, 80 percent of customer service organizations will apply generative AI technologies in 2025, while forecasts indicate that by 2027, 25 percent of companies will rely on chatbots as their primary service channel. Meta has developed tools based on […] L'articolo Meta AI chatbot: new opportunities for omnichannel customer service proviene da XCALLY.| XCALLY
Discover XCALLY's Realtime Dashboards for real-time monitoring of calls, queues, agents and digital channels.| XCALLY
XCALLY Instant allows you to interact with your customers through the world’s most used and popular social channel. Agents can thus offer omnichannel support in real time, improving the customer journey and increasing user loyalty.| XCALLY
The customer journey mapping is a useful tool because it enables companies to understand the entire journey that customers take. This methodology enables the identification of customer touch points and analysis of customer experiences, emotions, and interactions along the way. What is Customer Journey Mapping Customer journey mapping is a term used to identify retracing […]| XCALLY
Learn more about how the use of AI Tools, such as ASR & TTS, Sentiment Analysis and Conversational AI, is revolutionizing the customer care industry, improving efficiency and customer experience.| XCALLY
Learn how seamless customer service can improve the customer experience and personalize support in real time. Read the article to learn more about how to implement this effective strategy.| XCALLY
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The omnichannel platform designed around your customer needs.| www.xcally.com
Learn what omnichannel software is and how it transforms customer service. Benefits, features and technologies to unify all communication channels with XCALLY.| XCALLY
Download our XCALLY whitepaper titled "The Omnichannel Revolution of CX"| XCALLY
Contrary to what the market is accustoming us to, retaining a customer costs significantly less than acquiring a new one. Retention is not just a matter of product or price, but depends mainly on two interconnected factors: the level of customer satisfaction achieved and the effort required of the customer during interactions with the company. […] L'articolo Customer satisfaction and customer effort: two levers for customer loyalty proviene da XCALLY.| XCALLY
Learn how XCALLY's IVR voice response system simplifies configuration with drag-and-drop interface. Complete guide for call centers.| XCALLY
Learn how voicebots are revolutionizing customer service. Benefits, implementation and XCALLY AI solutions for efficient and personalized customer service.| XCALLY
What is the purpose of quality monitoring in call centers? Learn how XCALLY integrates quality analysis to improve the customer experience.| XCALLY
The cybersecurity landscape has undergone dramatic changes, with cyber attacks increasing by 75% in 2024 compared to the previous year. Organizations now face an average of 1,876 weekly attacks, making robust security measures essential for business survival. As companies adopt cloud solutions and remote work models, implementing strong authentication systems has become critical. The average […] L'articolo Cybersecurity and multi-factor authentication: how to prevent cyber-attacks proviene ...| XCALLY
Discover the essential KPIs for omnichannel contact centers. Operational metrics, CX and ROI: the complete guide to optimizing your customer service performance.| XCALLY
Discover how Sentiment Analysis can improve customer relationship management in Customer Care. Read our article to learn about the applications and benefits of this advanced technology.| XCALLY
Learn how personalization can improve the user experience of a contact center, including using Artificial Intelligence.| XCALLY
Learn how omnichannel software can improve your customer experience. Read more about XCALLY.| XCALLY
XCALLY Instant is the innovative solution that leverages WhatsApp to provide efficient customer care service. Learn how XCALLY transforms the customer experience and explore the use of WhatsApp in the omnichannel environment.| XCALLY
Learn how seamless integration is a key element in customer care and how XCALLY applies it within its omnichannel suite.| XCALLY
Do you want to optimize your call center to provide superior customer care service? Learn how Call Center Optimization and the use of XCALLY can maximize operational efficiency and increase customer satisfaction.| XCALLY
Discover how to use XCALLY Dispositions to optimize your contact center’s customer-driven strategy.| XCALLY
Product » AI Solutions| XCALLY
Explore the world of Customer Experience Management and learn how XCALLY can optimize your call center management and improve CX.| XCALLY
Learn how the integration of AI and automation is revolutionizing the way companies approach customers. Learn more about the benefits, challenges, and how XCALLY can help you make the most of them.| XCALLY
Learn how XCALLY was able to create an ad hoc solution for Avon Healthcare, a major Health Organization in Nigeria.| XCALLY
Learn the difference between automation vs augmentation in contact center AI. How XCALLY implements artificial intelligence to enhance human connection without replacing operators.| XCALLY
Discover Live Call Translator, the AI-based plugin to improve your customers' customer experience.| XCALLY
Predictive models based on machine learning enable accurate and automated forecasting of various aspects of business. Learn how to implement them to make data-driven decisions.| XCALLY
Learn how to best integrate chatbots and human operators to deliver quality customer service that leverages the strengths of both solutions.| XCALLY
Learn how XCALLY uses Chatbot AI to create an exceptional and seamless customer experience.| XCALLY
Learn how the XCALLY Live Call Translator plugin has been used to support victims of gender-based violence.| XCALLY
Microsoft Teams users and XCALLY agents would have a single voice platform for the entire company.| XCALLY
How to choose contact center software? XCALLY, the omnichannel solution for enterprise customer care and customer experience. Parameters to consider.| XCALLY
How can you create an effective customer journey in the call center environment? Find out how to do it with XCALLY.| XCALLY
Discover how an IVR contact center can improve the efficiency of customer care specialists, increasing customer satisfaction.| XCALLY
Learn how omnichannel contact center software can improve your customers' experience and increase customer loyalty through integrated, personalized communication.| XCALLY
The contact center is the main point of contact between a company and its customers. A well-organized and optimized contact center is critical to delivering anexcellent customer experience, building customer loyalty, and protecting the company’s brand. Optimizing your contact center means identifying and eliminating all bottlenecks in processes, improving performance and creating value for both […]| XCALLY
Learn how an interactive voice response system enhances the customer experience through personalization and intelligent automation. Implement effective IVRs with XCALLY.| XCALLY
Omnichannel Contact Center Revolution. Power up your customer service, improve overall business agility and be the company your customer deserve.| XCALLY
Product » Instant messaging| XCALLY
Fully understanding one's customers and providing them with a smooth and personalized experience is now critical to a company's success. Learn how customer experience management software can help you.| XCALLY
Learn the importance of Quality Analysis in customer care and how it can help you deliver high quality service while meeting your customers' expectations.| XCALLY
Find out, with this case study, how XCALLY proved essential in the implementation of a project in healtcare.| XCALLY
The digital age has brought an enormous amount of data at the disposal of companies. Among the most valuable data are those that reflect customers’ opinions, emotions, and perceptions. Understanding this information is critical to improve the customer experience and consolidate business success. In this context, theAI Sentiment Analysis proves to be a revolutionary technology […]| XCALLY
Learn how to choose the best outbound dialer for your contact center by evaluating features, technology, integrations, scalability and costs of different solutions.| XCALLY
Product » CRM| XCALLY
Learn how to make the most of CRM integration to improve customer management and optimize business efficiency. Learn more about the benefits, challenges, and how XCALLY, a cutting-edge contact management solution, can help you maximize the benefits of CRM integration.| XCALLY
Integrate the XCALLY Call Center solution with custom or 3rd-party apps and providers!| XCALLY
Product » Omnichannel Customer Experience| XCALLY
Peak seasons represent critical times for customer service, when contact volumes increase dramatically and operational pressure reaches peak levels. A well-structured omnichannel strategy becomes essential to maintain high quality standards and ensure continuity in the customer experience. Definition and characteristics of peak seasons in customer service Peak seasons are periods characterized by a significant increase […]| XCALLY
What are the applications of artificial intelligence in customer care and what solutions does XCALLY offer?| XCALLY
Discover how XCALLY helped a major consumer electronics retailer optimize customer care and improve operational efficiency through a customized omnichannel solution.| XCALLY
March 10, 2025 - Learn in this case study how INGO has leveraged XCALLY's capabilities for its solution provider services.| XCALLY
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Discover the possibilities offered by choosing an omnichannel call center software like XCALLY for your customer care.| XCALLY
Easily create and manage your IVR projects using the powerful web drag&drop designer!| XCALLY
Discover how a well-structured IVR system can improve the efficiency of your customer service: choose XCALLY's IVR Designer.| XCALLY
Learn how to retain your customers through hyper - personalization and the XCALLY omnichannel suite.| XCALLY
Product » Realtime & Analytics| XCALLY
How can chatbot intelligence be applied to customer care to create a better customer experience?| XCALLY
L'era digitale ha portato un'enorme quantità di dati a disposizione delle aziende. Tra i dati più preziosi ci sono quelli che riflettono le opinioni, le emozioni e le percezioni dei clienti. La comprensione di queste informazioni […]| XCALLY
This case study delves into how Mukuru partnered with XCALLY to seamlessly integrate voice and digital communication, leading to remarkable improvements in operational efficiency, customer engagement, and service quality. Who are Mukuru? An introduction Mukuru is a leading next-generation financial services platform in Southern Africa that offers affordable and reliable financial services to a customer […]| XCALLY
Learn how Omnichannel Customer Experience represents the fundamental key to success in customer interaction. Explore strategies and best practices for delivering a seamless experience across all communication channels.| XCALLY
This article explains what omnichannel customer service software is and how XCALLY enables customer interactions from all channels to be managed in a simple and integrated way, thereby improving the user experience.| XCALLY
Learn about the crucial role of the Customer Service Quality Analyst in improving customer service quality and how XCALLY makes use of them for its omnichannel suite.| XCALLY
Learn how XCALLY's real time monitoring can improve operational efficiency and the quality of your interactions by providing complete and immediate control over the progress of activities.| XCALLY
