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Contact center KPIs: how to measure the effectiveness of the omnichannel customer experience - XCALLY
https://www.xcally.com/news/contact-center-kpis-how-to-measure-the-effectiveness-of-the-omnichannel-customer-experience/
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omnichannel customer journey
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Discover the essential KPIs for omnichannel contact centers. Operational metrics, CX and ROI: the complete guide to optimizing your customer service performance.
