The customer service industry is facing a radical transformation driven by conversational artificial intelligence. According to Gartner, 80 percent of customer service organizations will apply generative AI technologies in 2025, while forecasts indicate that by 2027, 25 percent of companies will rely on chatbots as their primary service channel. Meta has developed tools based on […] L'articolo Meta AI chatbot: new opportunities for omnichannel customer service proviene da XCALLY.
