Lack of loyalty holds back Aldi - Loyalty Magazine
Lack of loyalty holds back Aldi| Loyalty Magazine
Lack of loyalty holds back Aldi| Loyalty Magazine
flybuys starts major rewards partnership| Loyalty Magazine
Blockchain rewards scheme rolls out in Australia| Loyalty Magazine
Advice from 63 professionals on how loyalty can beat COVID-19 In the fluid and unpredictable world of the lock-down, is there any concensus among loyalty professions as to what we should be preparing for? Apparently there is. Adam Posner, a loyalty consultant working in Melbourne . . . We are really sorry to say that […]| Loyalty Magazine
A point of view from Dino Forte, CEO, Ventrica Customer experience (CX) has become a priority for the vast majority of organisations – or has it? With the large volumes of contact centre advisors still incentivised based on speed – typically the Average Handle Time (AHT) – CX goals are quite often . . . […]| Loyalty Magazine
New judge this year for The Loyalty Magazine Awards is Andrea Burchett, who was a joint founder of Avios, and who has spent her life working in airline loyalty. Andrea was telling Loyalty Magazine that when she is interrogating data, she looks for the “loyalty nuggets” which she defines . . . We are really […]| Loyalty Magazine
Oh My! The UK grocery business has woken from its complacency to view the cuckoos in the nest. All had been quiet on the UK loyalty front for longer than is seemly. Until that is, Lidl decided to expand its loyalty trial and enter the den of wolves. And Amazon decided to offer free delivery. […]| Loyalty Magazine
Tesco rated ‘worst supermarket’| Loyalty Magazine
Tesco is pushing people to present their Clubcard to take advantage of price offers. Is this a response to its falling popularity - overtaken by Lidl, Aldi and M&S Food?| Loyalty Magazine
Celebrating 40 years in loyalty Colin Evans, chairman of the Collinson Group, is one of the founding fathers of loyalty and a worthy recipient of The Loyalty Magazine Awards 2017 Personality of the Year Award. This year he won another loyalty award, and has been named the recipient of the Lifetime Achievement Award at the […] The post Colin Evans wins another lifetime achievement award appeared first on Loyalty Magazine.| Loyalty Magazine
Lidl and Ocado fastest growers The Lidl loyalty program was a major contributor to growth and soaring profit figures. The company attributes £400m in direct switching from competitors and Lidl notched up 38 million more customer visits compared to last year. But it is its loyalty program that impressed the most, with £500m shown to add […]| Loyalty Magazine
Morrisons price cuts while discounters celebrate results17 million bottles of wine, champagne and prosecco bought at Aldi in December Morrisons is paying little attention to research showing a reduction in customer loyalty through price reductions. Its has announced plans to slash prices off 900 products as  . . . We are really sorry to say […]| Loyalty Magazine
App to monitor if cows are ‘appy’; Promises, promises on price; Bubbly anyone? Or a plastic free cuppa? But no, no to junk food Whether it is to project a caring image or to differentiate their business against competition is difficult to assess, but retailers are going to extraordinary . . . We are really […]| Loyalty Magazine
K supermarket Asda is to finally launch a customer loyalty programme, the chain has begun trialing a loyalty app with staff.| Loyalty Magazine
Customers to be rewarded for all spend, not just gambling MGM Resorts International has revamped its pan-global loyalty programme to embrace non-gambling customers. MGM is revamping its loyalty programme to include non-gamblers The company's new program, which is called MGM Rewards, retains the . . . We are really sorry to say that you can’t […]| Loyalty Magazine
Revisited study confirms earlier findings Direct booking with hotel brands creates more customer loyalty than OTA booking. This was confirmed when Kalibri revisited a study it carried out in 2017 which concluded that direct campaigns from hotel brands were more successful than OTA campaigns.| Loyalty Magazine
This is a US survey, so it is bound to be home focussed, but reading the US News & World Report ‘Best Travel Rewards Programs’ rankings, one is struck by how predictable it is. Top hotel rewards ranking for the third year running The publication explains that . . . We are really sorry to […]| Loyalty Magazine
A raft of Airline alliances with hotels are bring about some well needed consolidation in the travel business. Most travellers – unless they are very frequent and determined, end up with small amounts of loyalty points that are difficult to use. The recent bundle of airline alliances with . . . We are really sorry […]| Loyalty Magazine
Qatar carrier passes 4m Facebook fans| Loyalty Magazine
Qatar Airways starts hotel partnership| Loyalty Magazine
Finally, there is a trend in travel for firms to make loyalty programmes more accessible and more portable for the customer.| Loyalty Magazine
Alaska Airlines is slashing the frequent flyer miles that its travellers earn when flying on Australian flag carrier Qantas. Starting on January 1, 2020, passengers who fly on Qantas and credit frequent flyer miles to Alaska Airlines may earn up to 75% fewer miles than they did prior to . . . We are really […]| Loyalty Magazine
Norwegian scheme passes 4 million members| Loyalty Magazine
Frequent flyer schemes fall flat with consumers| Loyalty Magazine
Airline ends card booking fee| Loyalty Magazine
Loyalty Magazine covers customer loyalty programmes & engagement, data analytics, technology solutions, social, rewards, points, transformation, relationships, CRM| Loyalty Magazine
BA makes Executive Club more rewarding| Loyalty Magazine
Plastic Nectar card sidelined as Sainsbury’s goes digital They trialled it extensively on the Isle of Wight, and now, having proved the concept, Nectar is rolling out its digital offering to all customers, whereby they will be rewarded for their loyalty and given personalised offers through a new . . . We are really sorry […]| Loyalty Magazine
In 2020, Air Canada plans to launch its own all-new loyalty programme but ahead of this, it is making changes to its current Aeroplan scheme. Jeremy Rabe, the group's CEO said last year that Aeroplan will offer award redemptions with a wide spectrum of . . . We are really sorry to say that you can’t […]| Loyalty Magazine
Business survey suggests loyalty being ‘deprioritized’ Loyalty is proving a poor return on investment and needs a boost from AI to keep it relevant for customers. This is the damning indictment from a recent US survey of 500 senior leaders from large enterprises across North America about . . . We are really sorry to […]| Loyalty Magazine
Call centres not helped by chatbot technology Retail sales continue to drop (0.9% in the UK), consumers continue to make economies as inflation bites further, and brands are falling back on three for two offers, discriminatory pricing and flash sales. But are they using loyalty programs . . . We are really sorry to say […]| Loyalty Magazine
Morrisons utilises green concerns as a loyalty tool| Loyalty Magazine
Morrisons relaunches More scheme| Loyalty Magazine
Brands must put their communications on speed to respond to viral moments Trend loyalty is replacing brand loyalty, says a new report. The major change is that customers are displaying loyal to products rather than brands, driven by trends on social media so programs must react to viral trends . . . We are really […] The post Move to trend loyal picks up the pace for customer preferences appeared first on Loyalty Magazine.| Loyalty Magazine
The phrase “know your customer gets bandied around quite a bit in loyalty circles, and with AI increasingly used for data analysis, many are claiming an advanced level of knowledge. But are we really sure we understand who our customers are, rather than just what they bought last week? Take towels. A most revolting release […] The post We are not even beginning to understand our customers appeared first on Loyalty Magazine.| Loyalty Magazine
Intention is to combine all data assets including More Card loyalty data Tecsa and UK supermarket Morrisons have agreed a strategic analytics technology & loyalty partnership to use AI.Through this collaboration, Tecsa will deploy MoreViu, a customer-centric category management platform, to power smarter decisions across: ranging, merchandising . . . We are really sorry to say that you […]| Loyalty Magazine
Frequent flyers can use miles for gourmet food| Loyalty Magazine
Airline pair to transfer rewards to single scheme| Loyalty Magazine
United ties points to ticket price| Loyalty Magazine
United ranked top frequent flyer scheme| Loyalty Magazine
The most valuable airline loyalty programmes| Loyalty Magazine
Wyndham unseats Marriott as best hotel scheme| Loyalty Magazine
Combined hotel loyalty programme finally given a name Marriott will officially launch the Bonvoy name for its combined loyalty programme this week, with a launch date for the apps and online stuff of February 13th. The existing programmes - Marriott Rewards, SPG & Ritz Carlton Rewards . . . We are really sorry to say […]| Loyalty Magazine
Accor CEO to revamp 'rather dismal' programme Accor hospitality group has appointed Ogilvy as global marketing and advertising agency as it plans the launch of its new ALL loyalty programme. Accor announced in February that the focus for the 4,800 hotel, resort and residency . . . We are really sorry to say that you […]| Loyalty Magazine
Revealing figures show true value of miles to an airline The latest airline to use its loyalty programme as a survival tool is Delta Air Lines which has turned its SkyMiles frequent flyer programme into a separate subsidiary and is pitching it as collateral for $6.5bn in new . . . We are really sorry […]| Loyalty Magazine
Amex plans to let users pay with loyalty points| Loyalty Magazine
Amex offers perks for millennials| Loyalty Magazine
But only for those with a data-led strategy - claim The UK Data (Use and Access) Act 2025 (DUAA) gives the green light for businesses to turbocharge marketing and customer engagement, but marketers can only capitalise with a fresh, data . . . We are really sorry to say that you can’t access our premium […] The post New act will turbo charge loyalty marketing appeared first on Loyalty Magazine.| Loyalty Magazine
"Legitimate interest" can now be used as a lawful basis for processing personal data The UK Data Act is sparking a loyalty gold rush, writes Andrew Bridges, Data Quality & Governance Manager at Sagacity, and Member of the DMA Governance Committee. Over the next year . . . We are really sorry to say that […] The post New act changes landscape for customer service and loyalty appeared first on Loyalty Magazine.| Loyalty Magazine
Why has such a huge reworking been necessary? American Express has announced swingeing changes to its Membership Rewards program to take effect from December 15, 2025, marking one of the largest devaluations in recent years.| Loyalty Magazine
Feeling strong? Here are the predictions for 2019Making predictions for the coming year is always fraught with danger, but this year it is even more complicated – for myriad reasons ranging from political and economic through to technology and changing behaviours. However, there is no shortage of . . . We are really sorry to […]| Loyalty Magazine
Loyalty schemes fall short with Millennials| Loyalty Magazine
Loyalty schemes a hit with Gen Z and Millennials| Loyalty Magazine
Unlike with cars, but similar to banking, it seems we have no desire to switch make of phones once we are committed. Both iOS and Android loyalty are at the highest levels ever seen, according to the latest data from Consumer Intelligence . . . We are really sorry to say that you can’t access our premium content because you […]| Loyalty Magazine
There has been so much change in the last two years, it was unexpected - and heartening - that the (US centric) 2021 annual Loyalty Leaders List, conducted by Brand Keys, would conclude that consumers during this time would choose to recognize brands with established loyalty credentials, rather than acknowledge new brands.| Loyalty Magazine
Coke is top as luxury brands make a comeback| Loyalty Magazine
Tech brands dominate Loyalty rankings| Loyalty Magazine
Wyndham joins growing experiential rewards trend| Loyalty Magazine
Starwood tempts reward members with baseball gamification| Loyalty Magazine
Scheme for independent London restaurants| Loyalty Magazine
Marriott Rewards launches scheme for children| Loyalty Magazine
New program to be strong contender in frequent flyer battle for supremacy There has always been debate as to whether frequent traveller status points should be earned by distance travelled, price paid or segments flown. Alaska Airlines has decide to limit the discussion by offering members the . . . We are really sorry to […] The post Atmos leaves the choice to members appeared first on Loyalty Magazine.| Loyalty Magazine
AI and machine learning based hospitality proposition UK hospitality tech business Embargo has raised $3.5 million to accelerate its growth across Europe and beyond. The investment round included participation from prominent investors in the UK, the United States, and Europe, including Paul Statham (founder of Condeco . . . We are really sorry to say […]| Loyalty Magazine
Virgin Red has partnered with Capital One as its first US financial services company partner. Customers of Capital One will have the opportunity to transfer miles directly to Virgin Red, to open up a new ecosystem of rewards redemptions for cardholders collecting Venture X, Venture, and Spark Miles.| Loyalty Magazine
American Golf to reward workers for good behaviour Sport and loyalty go hand in hand, but American Golf are taking the concept further by offering rewards to their employees. The Europe-based golf retailer American Golf has launched the scheme using epoints, to potentially reward all its . . . We are really sorry to say […]| Loyalty Magazine
CEO sets out ten year eco-vision, questions milk use Levi’s has lost its long-term vice-president of sustainability to become the first Starbucks chief sustainability officer as it commits to maintain "brand relevance" with plant-based menus and a shift to reusable packaging. Michael . . . We are really sorry to say that you can’t access our premium […]| Loyalty Magazine
Asda is one of very few major food retailer in Europe to ignore the attractions of a loyalty programme until now, so the news that it is beginning a trial is exciting news indeed.| Loyalty Magazine
Focus on exclusivity and experiences Millennium Hotels & Resorts has launched My Millennium Guest Reward Program with the intention of simplifying its loyalty offering. Describing the move as prioritising inclusivity, value, immediacy and access for guests, it will implement a single-tier membership that adds . . . We are really sorry to say that you […]| Loyalty Magazine
Latest loyalty news from McDonalds, BurgerKing - and FatBurgers (yes really) Burger King is testing a loyalty program in five US markets as part of a broader push into expanding the digital experience for customers. Loyalty to burgers - even in France| Loyalty Magazine
Many behaviours have changed in the last months, but it is impressive just how many of us have tried totally new methods of ordering and delivery. Most interesting, from a loyalty perspective, is that customer behaviour in all new areas was influenced by how brands responded to new customers either creating or eroding trust.| Loyalty Magazine
UAE retail group partners with Air Miles Middle East| Loyalty Magazine
Russian telco starts rewards programme| Loyalty Magazine
Multi-brand scheme launches in UAE| Loyalty Magazine
qantas, woolworths, big w,| Loyalty Magazine
Rent and house buying rewards turns points into everyday currency 2025 has been a boom year for earning loyalty points from every day expenditure. This burgeoning concept entered the reward stratosphere with the news that Virgin Rewards was to enable rewards for buying a house. The post Points for property turns loyalty mainstream appeared first on Loyalty Magazine.| Loyalty Magazine
There is no excerpt because this is a protected post.| Loyalty Magazine
Jet Airways partners with Thai carrier| Loyalty Magazine
Etihad launches 'travel organiser' iOS app| Loyalty Magazine
Alitalia scheme is sold for €112.5m| Loyalty Magazine
American is selling $7.5 billion of bonds and leveraged loans backstopped by its Advantage frequent-flyer program. This will enable it to capitalise on low borrowing costs to repay US government loans that have helped it navigate the pandemic.| Loyalty Magazine
Maximising connections with strategic investment Minor Hotels, the fast growing hotel group that has been on an acquisition trail, is reworking its loyalty programme. Following Minor International's investment in Spanish NH Hotel Group in 2018 which gave it a , it now has . . . We are really sorry to say that you can’t access our […]| Loyalty Magazine
It will surprise no-one to see a raft of new initiatives as firms adapt to the ongoing changes in customer behaviour. But the news from Radisson that it is splitting its reward programme into two separate entities is an endorsement of something even more far-reaching. It is recognition that there is a different customer profile either side of the Atlantic.| Loyalty Magazine
Will CSR re-invigorate the loyalty industry?| Loyalty Magazine
The publishing of an article by Vogue on the importance of customer loyalty, deserves a collective group sigh of satisfaction from the entire loyalty business. This is especially as the article was also a discussion on the importance of sustainability within the fashion industry.| Loyalty Magazine
Loyalty programmes re-evaluate their offerings Financial services wake-up Latest trends, ideas and research As the Covid pandemic recedes and retail begins its journey back to some form of normality, many major loyalty programmes are revamping . . . We are really sorry to say that you can’t access our premium content because you are not […]| Loyalty Magazine
Looking forward to after lock-downs Customer loyalty has never been more important than now, with the habits of shoppers changing dramatically due to the COVID-19 pandemic. The start of 2021, despite the continuing restrictions, is an important time for businesses to reassess their position with consumers, and . . . We are really sorry to […]| Loyalty Magazine
Loyalty Magazine talks to Andras Szocs, head of Customer Program and Centre of Excellence for Salling Group about this huge achievement, and how learnings from other markets have been adapted to suit Salling Group’s requirements for a single view of the customer but autonomy for each brand.| Loyalty Magazine
“If a business can manage to come through the pandemic, that is great. But it doesn’t mean change is no longer necessary. However, change in itself is fraught with dangers.” This was the starting point for a conversation with the team at Go Inspire about how businesses should now operate in our post-pandemic world.| Loyalty Magazine
Tighter margins, shifting shopper priorities and inflation creating profound shift to one of the most reliable growth levers in a retailer's toolkit - loyalty The grocery sector is undergoing a profound shift. Retailers face a triple threat: economic uncertainty, margin pressure and evolving consumer expectations. According to recent forecasts . . . We are really […] The post Tactical loyalty gaining ground as retail pressures mount appeared first on Loyalty Magazine.| Loyalty Magazine
End of sticker books - for one retailer at least German REWE Group is demonstrating the power of short term promotions when included within a long term loyalty program with its latest app-only offering. Gone are the day of stickers on cards (for REWE shoppers at least . . . We are really sorry to […]| Loyalty Magazine
Consumers want new breed for better experience While utility companies have greater access to consumers than ever before, the majority of UK customers still feel they are being left in the dark, according to research, both about day to day issues, and in times of crisis. This . . . We are really sorry to […]| Loyalty Magazine
People will pay 22% more if the company has a good reputationSocial and environmental conscience, support of good causes, positive work environment, good leadership all create highly valuable brand appeal Reputation counts in retail to such an extent, that people will pay almost a . . . We are really sorry to say that you […]| Loyalty Magazine
The majority of consumers like loyalty programmes, belong to them and expect the concept to continue. But a growing number think that loyalty should give better rewards. Is this possible and how can greater satisfaction be achieved? Loyalty Magazine reports on the latest research form Mando Connect and YouGov . . . We are really […]| Loyalty Magazine
Experience and quality more important than points says new report That loyalty is complex is just one of the findings from a recent survey which suggests that mere points and rewards are not by themselves strong enough to keep customers returning. The report, by KPMG says the . . . We are really sorry to […]| Loyalty Magazine
New research focusses on consumer wishlist New research into what consumers want most points to the conundrum that while most want a personalised experience, they don’t want to share their data.| Loyalty Magazine
All brands are now in health and wellness, says report| Loyalty Magazine
Study calls for better use of APM (application performance measurement A recent survey has revealed that only 22% of companies have access to real-time metrics meaning that potentially, nearly . . . We are really sorry to say that you can’t access our premium content because you are not yet a subscriber. Already a subscriber? log-in […]| Loyalty Magazine
