Ever feel like your phone is eavesdropping? You mention hiking boots to a friend, and boom, your next scroll is full of trail gear ads. Coincidence? Maybe. But let’s be real: ecommerce recommendations can get real personal, real fast. Don’t get us wrong, when done right, it’s super helpful. Personalized product picks, smart search results, […] The post Are You Over-Personalizing? When AI Recommendations Feel Creepy appeared first on Retently CX.| Retently CX
High-ticket shoppers need help. Learn how data-fed AI chatbots surface the right shortlist, answer specs, and escalate fast to boost conversion and trust.| Retently CX
Post-purchase surveys capture the thrill of buying; post-fulfillment surveys reveal delivery reality. Learn when to send each, what to ask, and how the duo boosts attribution, CX, and repeat sales.| Retently CX
Delighted is sunset-ting its survey tool. Discover the top alternatives to keep your CX, NPS, and CSAT programs running.| Retently CX
Blink and they’re gone. After two years of one-click checkouts and grocery deliveries that show up before the coffee’s cold, customers have rewired their internal clocks. They expect help, demos, and checkout buttons to appear the instant they think, “I need this.” That mindset is fueling the live-commerce boom: a recent McKinsey survey found that […] The post Co-Browsing and Live Shopping Are the Future of Customer Satisfaction appeared first on Retently CX.| Retently CX
Discount seasons are like retail’s Super Bowl: shoppers blitz every channel, from TikTok ads to the mall next door, and the scoreboard goes wild. Last year alone, U.S. consumers dropped $241.4 billion online between 1 November and 31 December 2024, a record haul according to Adobe. However, while slashed prices pull people in, a clunky […] The post Navigating Discount Seasons Without Compromising Experience appeared first on Retently CX.| Retently CX
Refund customer experience: how to turn returns into repeat sales with post-refund feedback and recovery tactics.| Retently CX
Remember the buzz a few years back? AI-powered agents have been hailed as the future of ecommerce customer service by solving every support headache: answer questions in seconds, work 24/7, and cost a fraction of a full-time employee. For retailers, it felt like a no-brainer: plug in a virtual assistant and watch ticket queues shrink. […] The post Why Ecommerce AI-assistants Fail to Delight: Lessons from CSAT Feedback appeared first on Retently CX.| Retently CX
Tired of annoying pop-ups? Check how smart ecommerce brands use preference centers to reduce unsubscribes and increase repeat purchases.| Retently CX
Generate NPS, CSAT, CES, 5-Star, or PMF surveys with Retently's survey questions generator. Quickly create tailored surveys to measure customer or employee loyalty, satisfaction, and effort, gaining valuable insights to drive informed business decisions.| https://www.retently.com/survey-maker/
CX software for Brands. Automate NPS, CSAT, and CES surveys across all channels. Analyze customer feedback, increase loyalty and retention.| Retently CX
Create a Retently NPS account and start surveying your customers right away. Free 7-day trial. No contract. No credit card required. Cancel anytime.| Retently CX
Retently native integrations to fully optimize your Customer Success Workflow. Easy-setup and connections with other platforms to become more efficient with NPS.| Retently CX
Top QA tools deliver precise customer interaction monitoring, boosting Ecommerce and Retail performance. Check out our curated selection to ensure consistency, track success, and elevate service quality across all channels.| Retently CX
Let’s explore the best CSAT software for Ecommerce and Retail to help you spot the most relevant one for your brand needs.| Retently CX
Enter your NPS data, calculate your Net Promoter Score and benchmark your NPS campaign results against industry competitors.| Retently CX
Ask the right NPS survey questions to get a pulse on your customer satisfaction and gain an accurate understanding of how your brand is perceived.| Retently CX
Sign-up for a free trial, send an NPS survey to your clients and start gathering, analyzing, and acting on the received feedback.| Retently CX
This article covers unique features that only Retently has. We only focused on the major things, rather than exploring every minor detail.| Retently
From automation scenarios to integrating with other systems, find out what you should pay attention to when deciding on the appropriate NPS software.| Retently CX
The NPS score can vary dramatically, and if you want to figure out whether yours is good or bad, there are a variety of factors you need to look at.| Retently CX