Technological evolution has radically transformed the customer service landscape, introducing mobile apps that enable agents to operate with maximum efficiency regardless of their physical location. Modern mobile platforms offer advanced features to ensure business continuity and optimal performance. The evolution of the mobile contact center: from traditional telephony to integrated apps Mobile apps for contact […] L'articolo Contact center mobile app: advanced features for agents on the g...| XCALLY
Scopri la differenza tra automation vs augmentation nell'AI per contact center. Come XCALLY implementa l'intelligenza artificiale per migliorare la connessione umana senza sostituire gli operatori.| XCALLY
Learn the difference between automation vs augmentation in contact center AI. How XCALLY implements artificial intelligence to enhance human connection without replacing operators.| XCALLY
Scopri come ottimizzare la strategia omnicanale durante le peak season per gestire volumi elevati di contatti e garantire un'esperienza cliente coerente su tutti i canali.| XCALLY
Peak seasons represent critical times for customer service, when contact volumes increase dramatically and operational pressure reaches peak levels. A well-structured omnichannel strategy becomes essential to maintain high quality standards and ensure continuity in the customer experience. Definition and characteristics of peak seasons in customer service Peak seasons are periods characterized by a significant increase […] L'articolo How to use omnichannel strategy during peak seasons provi...| XCALLY
Esplora il futuro dei call center basato su omnicanalità e innovazione. Scopri le strategie, le sfide e come XCALLY sta rivoluzionando il settore.| XCALLY
Esplora il mondo del Customer Experience Management e scopri come XCALLY può ottimizzare la gestione del tuo call center e migliorare la CX.| XCALLY
Scopri cos'è la Customer Experience (CX) e come migliorare il servizio clienti con strumenti innovativi come XCALLY.| XCALLY
Febbraio 12, 2025 - Scopri l'importanza del customer service per il successo aziendale. Approfondisci strategie, vantaggi e strumenti per migliorare il servizio clienti nella tua azienda.| XCALLY
This article explains what omnichannel customer service software is and how XCALLY enables customer interactions from all channels to be managed in a simple and integrated way, thereby improving the user experience.| XCALLY
Learn about the crucial role of the Customer Service Quality Analyst in improving customer service quality and how XCALLY makes use of them for its omnichannel suite.| XCALLY
