Customers want faster, more efficient, and more personalized service – and more often than not, they want to service themselves. Automated self-service has quietly emerged as the new norm, from interactive kiosks in banks and airports to smart shopping carts to contactless check-in and check-out at hotels. The goal is to empower customers to find […] The post How automated self-service improves customer and business outcomes – Insights and examples appeared first on Servion Blog.
