There’s no denying the power of Conversational AI. In a 2021 study conducted by IBM, 99% of companies reported an increase in customer satisfaction due to using conversational AI solutions like virtual agents. Leaders went on to see higher first contact resolution, containment, and better intent recognition. That has dramatically reduced call abandonment rates, re-routes, and […] The post The Importance of Continuous Improvement in Conversational AI appeared first on Servion Blog.
