Creating moments that matter transforms a simple transaction into a lasting relationship, and mastering the client experience is the vital ingredient in today’s competitive marketplace. In this episode, Gwen Bortner and Tonya Kubo unpack the essence of creating exceptional client experiences. Gwen distinguishes between reactive client service and proactive client experience, emphasizing the critical role […] The post Creating Moments That Matter For Clients appeared first on Everyday Effe...
