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What Every Business Can Learn From American Airlines’ New Customer Experience Board
https://www.forbes.com/sites/shephyken/2025/06/22/what-every-business-can-learn-from-american-airlines-new-customer-experience-board/
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American Airlines recently announced the formation of its Customer Experience Advisory Board, led by AA’s chief customer officer, Heather Garboden. CX is now in the C-suite.
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