Turn meetings into opportunities to advance your career and demonstrate the skills, mindset and behavior of leader.| William Arruda
The latest shutdown of the federal government is providing crisis communication lessons for corporate executives.| Edward Segal
Tylenol is the latest product to be in the public spotlight because of allegations that a well-known product or one of its ingredients are dangerous in some way.| Edward Segal
Actor Robert Redford used the power of his celebrity to help the environment and the independent film movement.| Edward Segal
The 25 proposed changes to the Occupational Safety and Health Administration's rules, if adopted, would impact companies and employees in a variety of different ways.| Edward Segal
Writing nonfiction books can be an effective way for executives to build their personal brands. Thanks to AI, marketing those books is now easier than ever before.| Edward Segal
Companies could be in a better position to respond to a crisis if they had to take crisis management preparations as seriously as hospitals are required to do.| Edward Segal
Videos touting actor Will Smith’s concert tours are raising fresh concerns how AI can exaggerate the appearance of enthusiasm for performers, products, and services.| Edward Segal
The Cracker Barrel restaurant chain’s rebranding efforts shows how changing a corporate logo can create a self-inflicted public relations crisis.| Edward Segal
In the corporate world, workplace cultures can help or hurt efforts to keep employees or lay the groundwork for an internal crisis.| Edward Segal
Trump’s response to crime in DC is providing important lessons for business leaders about managing and responding to crisis situations.| Edward Segal
The nature of the risks and threats that can trigger a crisis for companies and organizations are always subject to change.| Edward Segal
The tsunami that was created today by the historic 8.8 earthquake in Russia provides the latest reminders about preparing for and responding to natural disasters.| Edward Segal
The best crisis communications strategy to use when a crisis strikes depends on a variety of different and changing factors.| Edward Segal
Corporate branding lessons can come from surprising and unexpected people. Professional wrestling legend Hulk Hogan, who died today, was one of those people.| Edward Segal
The floods in Texas should serve as a reminder for business leaders about the challenges organizations can face when a weather-related disaster strikes.| Edward Segal
Romantic affairs that become public can create a crisis for those involved and their employers. The CEO of Astronomer, a data analytics company, is the latest example.| Edward Segal
No matter what form it takes, philanthropy can be a critical component of a company’s brand and crisis response strategy.| Forbes
The "R-word" of retirement is often misused. What if leaders considered an "unretirement" strategy?| Dan Pontefract Blog
The People & Culture function must evolve. Can P&C leaders embed compassion, resolution, and fairness into their organization's everyday culture?| Dan Pontefract Blog
Leaders have a choice to make. Is AI a replacement or complementary employee tool? Or both?| Forbes
AI “workslop” looks polished but undermines productivity. Here’s why it’s costing companies millions and hurting careers, according to research.| Caroline Castrillon
The 9-to-5 is collapsing. 'Microshifting' is reshaping work by giving employees freedom to design their own schedules. Here’s what it means.| Caroline Castrillon
AI-proof jobs for introverts do exist. Explore seven careers offering security, independence, and resilience against automation.| Caroline Castrillon
Avoiding common ChatGPT missteps can help you stand out, build credibility at work, and improve your chances of earning a promotion.| Caroline Castrillon
Career gaps don’t have to limit your future. Learn how to reframe work breaks as proof of adaptability, resilience, and growth.| Caroline Castrillon
Is job hugging safer than job hopping? Weigh the pros and cons of each strategy across salary growth, advancement, skills, security, and perception.| Caroline Castrillon
Feeling stuck at work? Discover 5 strategies to take charge of your career, build visibility and create new opportunities for growth.| Caroline Castrillon
Is spending $200,000 on an MBA worth it? We break down ROI, career growth, networking benefits, and alternatives to help you decide.| Caroline Castrillon
Layoffs test leadership. A new survey reveals the number one skill most leaders are missing and how it can make or break trust.| Forbes
AI can transform customer experience when used the right way. Discover 5 lessons on trust, personalization, frictionless service, and why AI enhances, not replaces, human connection.| Shep Hyken Blog
You may or may not agree with the brands on this list. I was even surprised that a couple of them ended up in the top 10, but this wasn’t my list. It’s a people’s choice list.| Forbes
We asked more than 1,000 U.S. consumers if they’d stopped doing business with a company that lacked self-service options. Thirty-four percent said yes.| Forbes
A quiet but profound shift is reshaping the corporate landscape. Beyond the noise around AI, check demographics. And the appointment of Chief Longevity Officers.| Forbes
Customer service has evolved with how we do business. What was once a nice-to-have feature has become table stakes for success.| Forbes
AI startups are reviving the 70-hour workweek. Could this grueling work model spread across corporate America?| Caroline Castrillon
Thinking about a job or career change? These 5 ChatGPT prompts will help you identify strengths, close skill gaps and map your next career move.| Caroline Castrillon
Think a job posting looks promising? These 7 red flags may reveal a toxic work culture hiding in plain sight.| Caroline Castrillon
AI is flooding workplaces but employees feel trapped. Here’s the surprising barrier to its success and how leaders can solve it.| Caroline Castrillon
This TikTok trend to be hyperfocused this fall is going viral. Here are five career goals to set now to finish the year strong and build momentum.| Caroline Castrillon
Millions earn six-figure salaries without a college degree. Here’s how they do it and what it means for your career path.| Caroline Castrillon
Spot the warning signs that your manager is disengaging. Learn how to protect your career and respond when your boss is quietly quitting.| Caroline Castrillon
For Gen Z, side hustles are the new ambition. Discover how 57% are reshaping success and walking away from the corner office.| Forbes
Have you ever called a customer support number and repeatedly screamed “Agent” or “Representative” into the phone before eventually, out of frustration, you hung up?| Forbes
The average customer will give a company 2.2 chances before walking. Furthermore, 27% of customers say they are either not likely (19%) or will never (8%) return, even if satisfied.| Shep Hyken Blog
Most of us learned the Golden Rule at a young age: “Do unto others as you would have them do unto you.” This is a perfect rule for business, and specifically customer service and CX.| Shep Hyken Blog
Whether it be a natural disaster or a local issue tied to causes like homelessness, education or community development, many customers want their spending to align with their values.| Shep Hyken Blog
There are incredible opportunities made possible by AI. Here's why workers should stay optimistic even as machines take on more diverse tasks once performed by humans.| Shep Hyken Blog
Some studies claim customer service is worse than ever. Regardless, more companies than ever are investing in improving CX. Some nail it, but even with an investment, some still struggle.| Shep Hyken Blog
For those in leadership who still view customer support as a cost center, think again. The people on the front line are the extension of your sales and marketing departments.| Shep Hyken Blog
Discover how to break free from the Better Sameness Dilemma by reimagining customer touchpoints and creating experiences that truly differentiate your brand from the competition.| Shep Hyken Blog
A recent research report about Smartphone addiction finds that the average person checks their phone 80 times a day, which is approximately every 12 minutes.| Shep Hyken Blog
The term exponential customer may not be familiar to everyone. I was reminded of the term when preparing to be interviewed for a podcast hosted by NiCE.| Shep Hyken Blog
It’s Not Just What Nadella Did After He Became CEO: Here's How Innovators In The Middle Laid The Foundation And Paved The Way For The Triumph Of Microsoft's Renascence| Forbes
Beat the 20-week job search with these 7 ChatGPT prompts. From resumes to interviews, AI can help you land your next role faster.| Caroline Castrillon
Discover how to scale a side hustle into $100,000 a year. The right strategy can transform extra income into long-term financial success.| Caroline Castrillon
Using ChatGPT at work can boost productivity—or cost you your job. Learn how to avoid the mistakes employees make when using AI.| Forbes
The enterprise focus of MSFT's communication tool Teams raises questions whether implementation of its AI vision will enable individuals, not just enterprises| Forbes
Does your organization suffer from age debt, the failure to plan for and value age, that results in capability loss and a weakened workforce?| Forbes
AI hiring tools spot resume lies in seconds. See the biggest red flags they find and how to land interviews without risking your career.| Caroline Castrillon
Nearly 60% of workers face imposter syndrome. Discover 5 ChatGPT prompts to overcome self-doubt and boost your confidence at work.| Caroline Castrillon
These 5 ChatGPT agent prompts can save you 10+ hours a week. See how to use them to automate your most time-consuming tasks.| Caroline Castrillon
Is your job at risk? Microsoft’s new study identifies which careers are considered AI-safe jobs and which may disappear as automation grows.| Caroline Castrillon
The Real Reason For The Failure Of The Massive Effort To Enhance Psychological Safety Is That Managers Are Trying To Solve The Wrong Problem| Forbes
It’s Not Rocket Science That Is Making Millions Of Managers Obsolete. Or Even AI. Traditional Managers Have Simply Got The Wrong Goal| Forbes
The ten basic truths of the value-creating enterprise have transformed the practice of traditional management into the discipline of value creation. Here are seven reasons why.| Forbes
Speakers are a lot like leaders. The job is not just to energize; it’s to equip.| Dan Pontefract Blog
Agentic AI is getting the headlines, but it's time for Agentic L&D—the shift of an entire profession to become performance improvement agents in and for the business.| Forbes
Unlock the full potential of your LinkedIn profile using 5 powerful ChatGPT prompts. These tips help you attract recruiters and new opportunities while you sleep.| Forbes
Companies that fail to keep up with advances in hardware, software or technology platforms could lose their competitive edge in a challenging and demanding marketplace.| Forbes
Two Generations connects older householders with younger house-hunters, in carefully curated intergenerational matches for homesharing. Friends with benefits.| Forbes
Traditional management no longer works. Managers are at risk. They can prepare for these changes by mastering the ten basic truths of the value creating enterprise| Forbes
Despite dire newspaper headlines, never before has so much new value been created for so many, all around the world. So why are most firms not yet embracing the change?| Forbes
Netflix's hit film, Nonnas, incorporates a surprising lesson of wisdom centering on older workers.| Forbes
The best job search sites matter when options seem endless. Discover top, niche, and emerging job boards to speed up your search.| Forbes
Remember looking forward to Summer Fridays? Find out how the rise of hybrid work is changing this beloved perk and what it means for workplace flexibility.| Forbes
Nearly 80% of leaders say employees must leave to get promoted. See how performance reviews drive top talent away and how to fix it.| Forbes
A new era of value creation has emerged in some of the fastest growing enterprises of all sizes and is transforming the world economy| Forbes
Wondering which leadership skill matters most in 2025? Experts explain why AI literacy tops the list and how you can stay ahead of the curve.| Forbes
Want to boost your pay? Use these ChatGPT prompts to guide every phase of your next salary negotiation and impress any recruiter.| Forbes
Ready to recharge your career? These 25 uplifting podcasts offer motivation, strategies, and success stories for professionals in 2025.| Forbes
Maureen Wiley Clough noticed her industry’s glaring absence of older workers. And then it happened to her.| Forbes
Meta used millions of pirated books to train its latest AI model, Llama 3. All this raises questions about Mark Zuckerberg's leadership style.| Forbes
Would you like to work smarter and earn more? These 10 free AI tools can help you boost productivity and grow your income.| Forbes
Ace your job interview with 15 smart questions that show you're prepared, curious, and ready to contribute—plus tips on what each answer reveals.| Forbes
Career development isn't just about climbing the corporate ladder. Here are 3 strategies top companies use to drive engagement and boost employee retention.| Forbes
A paradigm shift in management has transformed the way firms are run, upending a century-long focus on short-term profits and so-called scientific management| Forbes
The ability of executives to respond to the impact of President Donald Trump’s tariffs could determine whether and how their companies survive this crisis.| Forbes
By 2030, the U.S. will have more people over 65 than under 18. Is your organization prepared for what's next?| Forbes
Almost 772,000 homeless Americans represented an increase of 18% in homeless rates in 2024, impacting families with children and those aged 55 and older most.| Forbes
Achieving network effects requires a radically different kind of management in which meaning for customers is imbued in everything the firm does| Forbes
Businesses are facing a significant demographic shift that will shape the future of work, yet many leaders are still unaware of it. What can you do?| Forbes
$HARE is a new television series exploring what a 59-year old heiress of a mining fortune would do with her money. Not what you'd expect.| Forbes
Networks require hierarchy to (1) create them; (2) establish their rules; (3) maintain and support them; and (4) align the rest of the organization with their autonomy.| Forbes
The aging brain often excels at making nuanced decisions and synthesizing knowledge from experience. Why aren't you supporting the fact that aging is a good thing?| Forbes
Court losses forced Trump officials to change policies found to be unlawful, causing H-1B denials to drop dramatically.| Forbes
Why dynamic networks of competence are replacing mechanistic hierarchies of authority with a passion for value creation and sustained innovation| Forbes
If you're 50 or 60 and healthy, you are more than likely going to live to be 90 or 100. How will you prepare? What should organizations do?| Forbes
Firms run as networks of competence tend to grow faster and have higher staff engagement then firms run as hierarchies of authority| Forbes
