Graeber and Wengrow's historical insights parallel value creation principles, urging businesses to embrace customer delight, autonomous networks, and adaptive mindsets for resilient, outperforming success| Forbes
11 studies show 10-year TSR superiority in capturing true value creation over short-term measures, with 7 companies that had to split due to poor long-term performance.| Forbes
Gary Hamel's 2025 Humanocracy update champions principles, mindsets, ownership, and networks —but misses the principle of customer value primacy as a core driver.| Steve Denning
As the Nobel Committee advances macro understanding, exploring customer-centric models could complement it, potentially sparking a productivity renascence| Steve Denning
Management maps are a novel approach for visualizing the performance of leading U.S./European firms, revealing the relationships between financials and principles| Steve Denning
Three value-creating principles are driving the remarkable success of scores of European and U.S. firms by prioritizing customer value, networks and adaptive mindsets| Steve Denning
Understanding why the Europe STOXX 50 is a mixed bag of value-destroying losers and value-creating winners. Here is how it compares with the Dow Jones Industrial Average.| Steve Denning
Here's why the Dow Jones Industrial Average has become a mixed bag, plus how to know which companies are actually value-creating winners.| Steve Denning
How Bodega Numanthia transformed Spanish wine-making by doing the opposite of what other wineries were doing; it enabled the terroir and the customer to rule.| Steve Denning
The paradoxical outcome is that firms focused on creating value for stakeholders make much more money than firms focused on making money.| Steve Denning
Eight big-name winners and losers show why the two core value-creation principles of customer focus and networks crush short-term profits and hierarchies.| Steve Denning
Pictures Help Show Why The New Generation Of Value-Creating Firms Show More Productive Ways Of Thinking, Speaking, and Organizing To Achieve Their Extraordinary Returns| Steve Denning
Studies show how firms that prioritize customers while using autonomous networks systematically outperform hierarchies of authority that prioritize short-term profits.| Steve Denning
The killer insight: value-creating enterprises not only satisfy customers: they make much more money than firms focused on making money.| Steve Denning
The obsolescence of managers is less about the personal characteristics of individual managers and more to do with the obsolete state of the organizations they work for.| Steve Denning
Energy companies like Equinor and Chevron show starkly different approaches to leadership and company culture. They'll need to innovate to keep up with a changing market.| Steve Denning
It May Come As A Shock To Millions Of Managers That The New Language Of Business Barely Includes The Job Title Of “Manager”: Solution: Become A Customer Missionary!| Forbes
Political risk has become one of the top three corporate threats, according new research, as companies face growing political and policy uncertainties.| Forbes
Why do people come to work & what do they actually want one they arrive? Maybe the answer can be found in these six archetypes, from author James Root of Bain & Company.| Forbes
Use AI to write better self-reviews, reduce bias, and track achievements year-round—turning your next performance review into a promotion opportunity.| Caroline Castrillon
These high-paying jobs pay up to $200K but push professionals to the edge. See which roles require nerves of steel to succeed.| Caroline Castrillon
How many LinkedIn connections do you really need? This magic number can double your job offers.| Caroline Castrillon
Daily AI use boosts U.S. worker pay by 40%. Most companies aren’t offering training, widening the AI skills gap and career advancement opportunities.| Caroline Castrillon
AI resume hacks are trending as job seekers try to beat ATS systems—but are they worth the risk? Learn how these tricks work and safer alternatives.| Caroline Castrillon
By 2026, 30% of companies plan to end remote work. Learn how to protect your remote job, stay visible, and remain in demand.| Caroline Castrillon
Busy doesn’t mean productive. Learn how “lazy” leaders achieve more by focusing on outcomes, not optics.| Caroline Castrillon
Earn up to $6,500 more annually with these 7 certifications—no college degree needed. Boost pay, skills, and career mobility fast.| Forbes
Spotify is just the latest business to split the role of chief executive. While there are advantages to sharing the burden, the organizational culture has to be right.| Forbes
What the Cuban Missile Crisis and how President John Kennedy managed it can teach business leaders about crisis management.| Forbes
Discover powerful leadership lessons from John O’Leary’s "Soul on Fire," a story of resilience, purpose, and the choices that ignite inspired leadership.| Shep Hyken Blog
The most successful companies I work with aren’t choosing between digital efficiency and human connection. They’re creating integrated experiences that deliver both.| Forbes
Turn meetings into opportunities to advance your career and demonstrate the skills, mindset and behavior of leader.| William Arruda
The latest shutdown of the federal government is providing crisis communication lessons for corporate executives.| Edward Segal
Tylenol is the latest product to be in the public spotlight because of allegations that a well-known product or one of its ingredients are dangerous in some way.| Edward Segal
Actor Robert Redford used the power of his celebrity to help the environment and the independent film movement.| Edward Segal
The 25 proposed changes to the Occupational Safety and Health Administration's rules, if adopted, would impact companies and employees in a variety of different ways.| Edward Segal
Writing nonfiction books can be an effective way for executives to build their personal brands. Thanks to AI, marketing those books is now easier than ever before.| Edward Segal
Companies could be in a better position to respond to a crisis if they had to take crisis management preparations as seriously as hospitals are required to do.| Edward Segal
Videos touting actor Will Smith’s concert tours are raising fresh concerns how AI can exaggerate the appearance of enthusiasm for performers, products, and services.| Edward Segal
The Cracker Barrel restaurant chain’s rebranding efforts shows how changing a corporate logo can create a self-inflicted public relations crisis.| Edward Segal
In the corporate world, workplace cultures can help or hurt efforts to keep employees or lay the groundwork for an internal crisis.| Edward Segal
Trump’s response to crime in DC is providing important lessons for business leaders about managing and responding to crisis situations.| Edward Segal
The nature of the risks and threats that can trigger a crisis for companies and organizations are always subject to change.| Edward Segal
The tsunami that was created today by the historic 8.8 earthquake in Russia provides the latest reminders about preparing for and responding to natural disasters.| Edward Segal
The best crisis communications strategy to use when a crisis strikes depends on a variety of different and changing factors.| Edward Segal
No matter what form it takes, philanthropy can be a critical component of a company’s brand and crisis response strategy.| Forbes
The "R-word" of retirement is often misused. What if leaders considered an "unretirement" strategy?| Dan Pontefract Blog
The People & Culture function must evolve. Can P&C leaders embed compassion, resolution, and fairness into their organization's everyday culture?| Dan Pontefract Blog
Leaders have a choice to make. Is AI a replacement or complementary employee tool? Or both?| Forbes
AI “workslop” looks polished but undermines productivity. Here’s why it’s costing companies millions and hurting careers, according to research.| Caroline Castrillon
The 9-to-5 is collapsing. 'Microshifting' is reshaping work by giving employees freedom to design their own schedules. Here’s what it means.| Caroline Castrillon
AI-proof jobs for introverts do exist. Explore seven careers offering security, independence, and resilience against automation.| Caroline Castrillon
Avoiding common ChatGPT missteps can help you stand out, build credibility at work, and improve your chances of earning a promotion.| Caroline Castrillon
Career gaps don’t have to limit your future. Learn how to reframe work breaks as proof of adaptability, resilience, and growth.| Caroline Castrillon
Is job hugging safer than job hopping? Weigh the pros and cons of each strategy across salary growth, advancement, skills, security, and perception.| Caroline Castrillon
Feeling stuck at work? Discover 5 strategies to take charge of your career, build visibility and create new opportunities for growth.| Caroline Castrillon
Is spending $200,000 on an MBA worth it? We break down ROI, career growth, networking benefits, and alternatives to help you decide.| Caroline Castrillon
Layoffs test leadership. A new survey reveals the number one skill most leaders are missing and how it can make or break trust.| Forbes
AI can transform customer experience when used the right way. Discover 5 lessons on trust, personalization, frictionless service, and why AI enhances, not replaces, human connection.| Shep Hyken Blog
You may or may not agree with the brands on this list. I was even surprised that a couple of them ended up in the top 10, but this wasn’t my list. It’s a people’s choice list.| Forbes
We asked more than 1,000 U.S. consumers if they’d stopped doing business with a company that lacked self-service options. Thirty-four percent said yes.| Forbes
A quiet but profound shift is reshaping the corporate landscape. Beyond the noise around AI, check demographics. And the appointment of Chief Longevity Officers.| Forbes
Customer service has evolved with how we do business. What was once a nice-to-have feature has become table stakes for success.| Forbes
AI startups are reviving the 70-hour workweek. Could this grueling work model spread across corporate America?| Caroline Castrillon
Thinking about a job or career change? These 5 ChatGPT prompts will help you identify strengths, close skill gaps and map your next career move.| Caroline Castrillon
Think a job posting looks promising? These 7 red flags may reveal a toxic work culture hiding in plain sight.| Caroline Castrillon
AI is flooding workplaces but employees feel trapped. Here’s the surprising barrier to its success and how leaders can solve it.| Caroline Castrillon
This TikTok trend to be hyperfocused this fall is going viral. Here are five career goals to set now to finish the year strong and build momentum.| Caroline Castrillon
Millions earn six-figure salaries without a college degree. Here’s how they do it and what it means for your career path.| Caroline Castrillon
Spot the warning signs that your manager is disengaging. Learn how to protect your career and respond when your boss is quietly quitting.| Caroline Castrillon
For Gen Z, side hustles are the new ambition. Discover how 57% are reshaping success and walking away from the corner office.| Forbes
Have you ever called a customer support number and repeatedly screamed “Agent” or “Representative” into the phone before eventually, out of frustration, you hung up?| Forbes
The average customer will give a company 2.2 chances before walking. Furthermore, 27% of customers say they are either not likely (19%) or will never (8%) return, even if satisfied.| Shep Hyken Blog
Most of us learned the Golden Rule at a young age: “Do unto others as you would have them do unto you.” This is a perfect rule for business, and specifically customer service and CX.| Shep Hyken Blog
Whether it be a natural disaster or a local issue tied to causes like homelessness, education or community development, many customers want their spending to align with their values.| Shep Hyken Blog
There are incredible opportunities made possible by AI. Here's why workers should stay optimistic even as machines take on more diverse tasks once performed by humans.| Shep Hyken Blog
Some studies claim customer service is worse than ever. Regardless, more companies than ever are investing in improving CX. Some nail it, but even with an investment, some still struggle.| Shep Hyken Blog
For those in leadership who still view customer support as a cost center, think again. The people on the front line are the extension of your sales and marketing departments.| Shep Hyken Blog
Discover how to break free from the Better Sameness Dilemma by reimagining customer touchpoints and creating experiences that truly differentiate your brand from the competition.| Shep Hyken Blog
It’s Not Just What Nadella Did After He Became CEO: Here's How Innovators In The Middle Laid The Foundation And Paved The Way For The Triumph Of Microsoft's Renascence| Forbes
Using ChatGPT at work can boost productivity—or cost you your job. Learn how to avoid the mistakes employees make when using AI.| Forbes
The enterprise focus of MSFT's communication tool Teams raises questions whether implementation of its AI vision will enable individuals, not just enterprises| Forbes
Does your organization suffer from age debt, the failure to plan for and value age, that results in capability loss and a weakened workforce?| Forbes
The Real Reason For The Failure Of The Massive Effort To Enhance Psychological Safety Is That Managers Are Trying To Solve The Wrong Problem| Forbes
It’s Not Rocket Science That Is Making Millions Of Managers Obsolete. Or Even AI. Traditional Managers Have Simply Got The Wrong Goal| Forbes
The ten basic truths of the value-creating enterprise have transformed the practice of traditional management into the discipline of value creation. Here are seven reasons why.| Forbes
Unlock the full potential of your LinkedIn profile using 5 powerful ChatGPT prompts. These tips help you attract recruiters and new opportunities while you sleep.| Forbes
Traditional management no longer works. Managers are at risk. They can prepare for these changes by mastering the ten basic truths of the value creating enterprise| Forbes
The best job search sites matter when options seem endless. Discover top, niche, and emerging job boards to speed up your search.| Forbes
Remember looking forward to Summer Fridays? Find out how the rise of hybrid work is changing this beloved perk and what it means for workplace flexibility.| Forbes
A new era of value creation has emerged in some of the fastest growing enterprises of all sizes and is transforming the world economy| Forbes
Wondering which leadership skill matters most in 2025? Experts explain why AI literacy tops the list and how you can stay ahead of the curve.| Forbes
Want to boost your pay? Use these ChatGPT prompts to guide every phase of your next salary negotiation and impress any recruiter.| Forbes
Meta used millions of pirated books to train its latest AI model, Llama 3. All this raises questions about Mark Zuckerberg's leadership style.| Forbes
Would you like to work smarter and earn more? These 10 free AI tools can help you boost productivity and grow your income.| Forbes
Ace your job interview with 15 smart questions that show you're prepared, curious, and ready to contribute—plus tips on what each answer reveals.| Forbes
Career development isn't just about climbing the corporate ladder. Here are 3 strategies top companies use to drive engagement and boost employee retention.| Forbes
A paradigm shift in management has transformed the way firms are run, upending a century-long focus on short-term profits and so-called scientific management| Forbes
By 2030, the U.S. will have more people over 65 than under 18. Is your organization prepared for what's next?| Forbes
Almost 772,000 homeless Americans represented an increase of 18% in homeless rates in 2024, impacting families with children and those aged 55 and older most.| Forbes
