Have you ever called a customer support number and repeatedly screamed “Agent” or “Representative” into the phone before eventually, out of frustration, you hung up?| Forbes
The average customer will give a company 2.2 chances before walking. Furthermore, 27% of customers say they are either not likely (19%) or will never (8%) return, even if satisfied.| Shep Hyken Blog
Most of us learned the Golden Rule at a young age: “Do unto others as you would have them do unto you.” This is a perfect rule for business, and specifically customer service and CX.| Shep Hyken Blog
Whether it be a natural disaster or a local issue tied to causes like homelessness, education or community development, many customers want their spending to align with their values.| Shep Hyken Blog
There are incredible opportunities made possible by AI. Here's why workers should stay optimistic even as machines take on more diverse tasks once performed by humans.| Shep Hyken Blog
Some studies claim customer service is worse than ever. Regardless, more companies than ever are investing in improving CX. Some nail it, but even with an investment, some still struggle.| Shep Hyken Blog
For those in leadership who still view customer support as a cost center, think again. The people on the front line are the extension of your sales and marketing departments.| Shep Hyken Blog
Discover how to break free from the Better Sameness Dilemma by reimagining customer touchpoints and creating experiences that truly differentiate your brand from the competition.| Shep Hyken Blog
A recent research report about Smartphone addiction finds that the average person checks their phone 80 times a day, which is approximately every 12 minutes.| Shep Hyken Blog
The term exponential customer may not be familiar to everyone. I was reminded of the term when preparing to be interviewed for a podcast hosted by NiCE.| Shep Hyken Blog
With this valuable information, any company in any industry can learn from the investment Verizon is making in customer experience (CX).| Shep Hyken Blog
Understanding and adapting to cultural differences isn’t just good customer service. It’s smart business in general.| Shep Hyken Blog
American Airlines recently announced the formation of its Customer Experience Advisory Board, led by AA’s chief customer officer, Heather Garboden. CX is now in the C-suite.| Shep Hyken Blog
The strategy for becoming the most loved business in the community isn’t just a feel-good or ego-driven approach to name recognition. It’s smart business.| Shep Hyken Blog
Studies show how firms that prioritize customers while using autonomous networks systematically outperform hierarchies of authority that prioritize short-term profits.| Steve Denning
It’s Not Just What Nadella Did After He Became CEO: Here's How Innovators In The Middle Laid The Foundation And Paved The Way For The Triumph Of Microsoft's Renascence| Forbes
Beat the 20-week job search with these 7 ChatGPT prompts. From resumes to interviews, AI can help you land your next role faster.| Caroline Castrillon
Discover how to scale a side hustle into $100,000 a year. The right strategy can transform extra income into long-term financial success.| Caroline Castrillon
Using ChatGPT at work can boost productivity—or cost you your job. Learn how to avoid the mistakes employees make when using AI.| Forbes
The killer insight: value-creating enterprises not only satisfy customers: they make much more money than firms focused on making money.| Steve Denning
The obsolescence of managers is less about the personal characteristics of individual managers and more to do with the obsolete state of the organizations they work for.| Steve Denning
Energy companies like Equinor and Chevron show starkly different approaches to leadership and company culture. They'll need to innovate to keep up with a changing market.| Steve Denning
It May Come As A Shock To Millions Of Managers That The New Language Of Business Barely Includes The Job Title Of “Manager”: Solution: Become A Customer Missionary!| Steve Denning
The enterprise focus of MSFT's communication tool Teams raises questions whether implementation of its AI vision will enable individuals, not just enterprises| Forbes
Does your organization suffer from age debt, the failure to plan for and value age, that results in capability loss and a weakened workforce?| Forbes
AI hiring tools spot resume lies in seconds. See the biggest red flags they find and how to land interviews without risking your career.| Caroline Castrillon
Nearly 60% of workers face imposter syndrome. Discover 5 ChatGPT prompts to overcome self-doubt and boost your confidence at work.| Caroline Castrillon
These 5 ChatGPT agent prompts can save you 10+ hours a week. See how to use them to automate your most time-consuming tasks.| Caroline Castrillon
Is your job at risk? Microsoft’s new study identifies which careers are considered AI-safe jobs and which may disappear as automation grows.| Caroline Castrillon
Want to work 40% faster? Discover 7 ChatGPT prompt techniques that can help you boost productivity and achieve more in less time.| Caroline Castrillon
AI is changing the game for high-potential introverts at work. Discover how leaders use AI to spot, retain, and promote quiet performers.| Caroline Castrillon
Worried about losing your job to AI? See how superworkers turn disruption into opportunity and learn how you can do the same.| Caroline Castrillon
The Real Reason For The Failure Of The Massive Effort To Enhance Psychological Safety Is That Managers Are Trying To Solve The Wrong Problem| Steve Denning
It’s Not Rocket Science That Is Making Millions Of Managers Obsolete. Or Even AI. Traditional Managers Have Simply Got The Wrong Goal| Steve Denning
The ten basic truths of the value-creating enterprise have transformed the practice of traditional management into the discipline of value creation. Here are seven reasons why.| Forbes
Speakers are a lot like leaders. The job is not just to energize; it’s to equip.| Dan Pontefract Blog
Agentic AI is getting the headlines, but it's time for Agentic L&D—the shift of an entire profession to become performance improvement agents in and for the business.| Forbes
Save time and stress in your job search. Spot job posting red flags by learning which phrases could spell trouble ahead.| Caroline Castrillon
AI tools can boost your job search—but they also raise red flags. Discover the top pros, cons, and best tools to use AI wisely in applications.| Caroline Castrillon
Quickly scale your high-paying side hustle with these 5 ChatGPT prompts. Automate, attract leads, and grow faster using AI.| Caroline Castrillon
Are you tired of being “always on” for work? Try these digital detox strategies to boost focus, energy, and work-life balance in just one week.| Caroline Castrillon
Is quiet cracking silently killing your career growth? Discover 7 expert tips to get your mojo back and start enjoying work again.| Caroline Castrillon
84% of employees say they’ve worked with a toxic co-worker. Here are 10 powerful scripts you can use to protect your team and yourself.| Caroline Castrillon
Unlock the full potential of your LinkedIn profile using 5 powerful ChatGPT prompts. These tips help you attract recruiters and new opportunities while you sleep.| Forbes
Companies that fail to keep up with advances in hardware, software or technology platforms could lose their competitive edge in a challenging and demanding marketplace.| Forbes
Two Generations connects older householders with younger house-hunters, in carefully curated intergenerational matches for homesharing. Friends with benefits.| Forbes
Traditional management no longer works. Managers are at risk. They can prepare for these changes by mastering the ten basic truths of the value creating enterprise| Steve Denning
Despite dire newspaper headlines, never before has so much new value been created for so many, all around the world. So why are most firms not yet embracing the change?| Forbes
Netflix's hit film, Nonnas, incorporates a surprising lesson of wisdom centering on older workers.| Forbes
Worried about AI taking your job? Discover five powerful ways to turn AI anxiety into an impressive salary boost.| Caroline Castrillon
Drowning in endless daily meetings? New research reveals how AI could finally tackle meeting overload and help you boost productivity.| Caroline Castrillon
Ready for a six-figure career? Learn the high-income skills employers want and how to leverage them to land $100K paying jobs.| Caroline Castrillon
Explore the top 10 U.S. cities offering high-paying finance jobs in 2025. Find out where to maximize your earning potential and advance your career.| Caroline Castrillon
Wondering how to explain a career gap to employers? Learn how to make it a selling point and land your next job.| Caroline Castrillon
The best job search sites matter when options seem endless. Discover top, niche, and emerging job boards to speed up your search.| Forbes
Remember looking forward to Summer Fridays? Find out how the rise of hybrid work is changing this beloved perk and what it means for workplace flexibility.| Forbes
Nearly 80% of leaders say employees must leave to get promoted. See how performance reviews drive top talent away and how to fix it.| Forbes
In business as in life, there are trade-offs. This is an accepted part of the business world as well, and […] The post Both/And Thinking: Harnessing the Positive Potential of Tensions appeared first on Tugboat Institute.| Tugboat Institute
Knowing what to do and how to do it when multiple crises strike have become critical skills for business leaders.| Forbes
CIOs are turning budget pressure into strategic opportunity, replacing outdated platforms with tools that deliver real value.| IDC Blog
What top keynote speakers know that many leaders miss: clarity, value, and relevance help build lasting credibility.| Dan Pontefract Blog
Resilience, planning, and grit can transform setbacks into powerful personal comebacks.| Forbes
Where adults open their homes to one child one weekend a month, providing continuity, affection and new horizons. Think honorary grandparent—not substitute parent.| Avivah Wittenberg-Cox
America’s 20th century Baby Boom glorified marriage and motherhood. Can we reverse 21st century fertility rate declines by celebrating parenthood and fatherhood?| Forbes
While AI adoption is growing, most organizations encounter significant hurdles before achieving measurable business outcomes.| IDC Blog
A new era of value creation has emerged in some of the fastest growing enterprises of all sizes and is transforming the world economy| Forbes
Wondering which leadership skill matters most in 2025? Experts explain why AI literacy tops the list and how you can stay ahead of the curve.| Forbes
Want to boost your pay? Use these ChatGPT prompts to guide every phase of your next salary negotiation and impress any recruiter.| Forbes
Capitalize on AI-driven market shifts. Discover strategies for B2B marketers to leverage data, optimize ROI, align with executive expectations, and win.| IDC Blog
IDC unveils a bold new brand identity - honoring its legacy while signaling a future focused on innovation, clarity and customer value.| IDC Blog
Forbes’ expert contributors share intelligent ways your business can adopt AI and successfully adapt to this new technology.| Forbes
President Donald Trump’s on-again/off-again tariff policies have created a continuing crisis for many companies.| Forbes
Explore the journey of CFO leadership and discover how personal experiences shape effective leadership styles.| flgpartners.com
Banks, Nobel Laureats and economists gather to redesign retirement, life and health for longer lives. The consequences for countries, companies and careers.| Avivah Wittenberg-Cox
Ready to recharge your career? These 25 uplifting podcasts offer motivation, strategies, and success stories for professionals in 2025.| Forbes
Maureen Wiley Clough noticed her industry’s glaring absence of older workers. And then it happened to her.| Forbes
Meta used millions of pirated books to train its latest AI model, Llama 3. All this raises questions about Mark Zuckerberg's leadership style.| Forbes
AI recruiting is transforming hiring in 2025. Find out how job seekers can adapt and make the most of the latest job search trends.| Forbes
Would you like to work smarter and earn more? These 10 free AI tools can help you boost productivity and grow your income.| Forbes
Ace your job interview with 15 smart questions that show you're prepared, curious, and ready to contribute—plus tips on what each answer reveals.| Forbes
Career development isn't just about climbing the corporate ladder. Here are 3 strategies top companies use to drive engagement and boost employee retention.| Forbes
A paradigm shift in management has transformed the way firms are run, upending a century-long focus on short-term profits and so-called scientific management| Forbes
The ability of executives to respond to the impact of President Donald Trump’s tariffs could determine whether and how their companies survive this crisis.| Forbes
The business relationship manager bridge IT and business but often get stuck in tactical tasks. A strategic client plan can elevate them to true partners, driving measurable value.| IDC Blog
Let's explore 3 reasons why third-party content matters for growing tech vendors and look at actionable tips on how best to use it to drive growth.| IDC Blog
Enterprises must plan for AI skills now. Focus on enhancing employee capabilities, fostering a learning culture, and promoting AI-human collaboration to thrive in the AI age.| IDC Blog
What are generative AI use cases and how do you prepare for them? Read more in our blog.| IDC Blog