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From:
Shep Hyken Blog
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The Exponential Customer: Always On, Always Connected And Always Expecting More
https://www.forbes.com/sites/shephyken/2025/07/06/the-exponential-customer-always-on-always-connected-and-always-expecting-more/
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business
leadership
leadership strategies
leadership-strategy
The term exponential customer may not be familiar to everyone. I was reminded of the term when preparing to be interviewed for a podcast hosted by NiCE.
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