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The Great Customer Patience Crisis: Why ‘Satisfactory’ Service Is No Longer Enough
https://www.forbes.com/sites/shephyken/2025/08/31/the-great-customer-patience-crisis-why-satisfactory-service-is-no-longer-enough/
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business
leadership
leadership strategies
leadership-strategy
The average customer will give a company 2.2 chances before walking. Furthermore, 27% of customers say they are either not likely (19%) or will never (8%) return, even if satisfied.
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