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From:
Forbes
(Uncensored)
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One-Third Of Your Customers Will Stop Doing Business With You Because Of This
https://www.forbes.com/sites/shephyken/2025/09/21/one-third-of-your-customers-will-stop-doing-business-with-you-because-of-this/
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We asked more than 1,000 U.S. consumers if they’d stopped doing business with a company that lacked self-service options. Thirty-four percent said yes.
