Share As I discussed in another blog, many organizations are rushing to adopt and implement AI-enabled technologies within their ITSM environments. AI can have a significant positive impact on an organization’s ITSM environment. But if an organization isn’t practicing good ITSM, introducing AI will just make bad ITSM habits worse. Excuse me…your bad ITSM is … Continue reading Exposed: Your bad ITSM habits AI won’t ignore→| Innovative Service Management Consulting and Training: Tedder Consulting
Share Is your Enterprise Service Management (ESM) initiative stuck? Does it feel like no one wants to talk about, much less support, ESM? Do you feel like you’re on an island? If these questions resonate with you, your ESM initiative may be a victim of a fear of collaboration. Collaboration is when two or more … Continue reading Fear of collaboration: A silent killer of ESM initiatives→ The post Fear of collaboration: A silent killer of ESM initiatives first appeared on Innovative S...| Innovative Service Management Consulting and Training: Tedder Consulting
Share Is your organization exhibiting “AI fever”? “Symptoms” include people asking questions like: “How can our organization take advantage of AI-enabled capabilities?” “Where can we leverage AI to automate our workflows?” “How can we use AI to improve efficiency and reduce costs?” “What happens if our competitors beat us to the market with an AI-based … Continue reading Suffering from AI fever? Here’s why the big picture still matters→ The post Suffering from AI f...| Innovative Service Management Consulting and Training: Tedder Consulting
Share When it comes to who is the “customer”, many ITSM implementations are simply confused. And this confusion is why ITSM is failing your customers. Some IT organizations think the “customer” is someone that contacts a service desk. Others think the “customer” is someone who defines the requirements for a service. But that definition quickly … Continue reading ITSM is failing your customers – here’s why→ The post ITSM is failing your customers – here’s why first appe...| Innovative Service Management Consulting and Training: Tedder Consulting
Share AI is about to break ITSM from its IT operations cage. Many ITSM implementations are less about service management, and more about IT operations, or IT process management, or IT measures and reports. Here are some examples: To many organizations, ITSM is about a weekly meeting to discuss changes to the computing infrastructure, attended … Continue reading Will AI break ITSM out of its IT operations cage?→ The post Will AI break ITSM out of its IT operations cage? first appeared on I...| Innovative Service Management Consulting and Training: Tedder Consulting
Share Is your ITSM implementation like a house of cards, prone to fail with the slightest disturbance? Here’s some examples: A request for change that isn’t appropriately vetted yet is implemented within the live environment. Subsequently, that implemented change results in an extended outage of a critical business system. Service interruptions are characterized by frantic … Continue reading Why your ITSM house of cards is a bad deal for your business→ The post Why your ITSM house o...| Innovative Service Management Consulting and Training: Tedder Consulting
Share In my blog, “Four ways that organizations have dehumanized IT – and how to fix it”, I suggested that organizations should “ditch those satisfaction surveys”. Instead of satisfaction surveys, I recommended that organizations should conduct face-to-face focus group meetings. Focus group meetings drive a human-to-human discussion which typically uncovers insights into improvement opportunities. When … Continue reading Are your improvement efforts starving for continuous fee...| Innovative Service Management Consulting and Training: Tedder Consulting
Share “In the business world, the rear-view mirror is always clearer than the windshield.” Sadly, this 1991 Warren Buffet quote applies to many ITSM implementations. Why? Because the focus of those ITSM implementations is on what has happened, instead of what is happening. Think about it. Our respective businesses are focused on the view through … Continue reading Is your ITSM approach looking through the windshield…or at the rear-view mirror?→ The post Is your ITSM approach looking...| Innovative Service Management Consulting and Training: Tedder Consulting
Share Organizations have dehumanized IT. It’s not a question of “has it happened at our organization?” It is the recognition that it has happened. Despite the investments organizations have made in technologies and process designs intended to solve business problems, the critical component of the solution has been overlooked. That component? The humans that are … Continue reading Four ways that organizations have dehumanized IT – and how to fix it→ The post Four ways that organiza...| Innovative Service Management Consulting and Training: Tedder Consulting
Share There is no question that AI-enabled technologies have the potential for significant positive impact for organizations overall, and for ITSM specifically. This recent TechTarget article highlights a number of positive business impacts resulting from the adoption of AI-enabled technologies, such as new capabilities and business model expansion, better quality, more innovation, and personalized customer … Continue reading Five critical steps for making a good AI/ITSM decision→ The p...| Innovative Service Management Consulting and Training: Tedder Consulting
Every day, IT leaders address questions to help keep their team moving forward, which in turn keeps the organization moving forward. Questions like: Where should the IT team spend their time? How should IT allocate resources? How can IT justify larger budgets and more investments? In the past, IT leaders have taken a straightforward approach| Service Management Consulting and Training: Tedder Consulting
The typical workday looks much different today than it did just a few months ago. Instead of driving to work and walking into the building, employees are going online and signing in to their messaging or collaboration tools. Instead of physically taking a document to a client for a signature, they’re being sent digitally for| Service Management Consulting and Training: Tedder Consulting
Enterprise Service Management (ESM) has been gaining traction over the last few years — and for good reason. With technology driving businesses forward these days, organizations must be able to holistically drive value to the bottom line of the business. And ESM can help them do just that. The question is where to start with ESM?| Service Management Consulting and Training: Tedder Consulting
The CIO is often wearing many hats. They have to be tech whizzes and also strategic visionaries. And in my opinion, they now have to be the Continual Improvement Officer for their teams, their organizations, and in their careers. Continual improvement is about improving the quality of products and services by learning from past successes| Service Management Consulting and Training: Tedder Consulting
