Generative AI is already changing how leading-edge companies design customer experience, but the technology is just the beginning of a radical change in CX quality and processes. Because emerging GenAI tools will be widely available and accessible, the customer-facing features they enable will quickly become commoditized.| The Future of Commerce
A look at the most impactful ways organizations can use generative AI to improve customer experience and how they can get started.| The Future of Commerce
Read about the top trends redefining e-commerce customer experience and how Coveo and SAP help enterprises deliver smarter, personalized CX.| The Future of Commerce
With roots grounded in efficiency and affordability, Viva Aerobús has always focused on delivering value to travelers. But behind the scenes, they’ve been transforming their IT infrastructure, setting a new standard for innovation and digital agility in Latin American aviation.| The Future of Commerce
The pulp and paper industry is experiencing profound transformation, driven by demands for greater sustainability, efficiency, and innovation. This makes an inefficient ERP a critical risk, while understanding core business processes and the underlying IT architecture is paramount.| The Future of Commerce
Retail sales blinked in H1 2025 as cracks in the economy are beginning to reveal themselves. 2025 H2 projections reflect this reality.| The Future of Commerce
Customer service trends in 2025 include growing use of generative AI, increased focus on customer trust, and maintaining the human touch.| The Future of Commerce
The top banking industry challenges in 2025 include evolving cybersecurity threats, changing customer expectations, and compliance demands.| The Future of Commerce
ChatGPT is hot, but businesses should proceed with caution before using the free, AI-based tool. Here's what you need to know.| The Future of Commerce
Experts say consumers will be in the holiday spirit this season, opening their wallets and driving retail sales up from last year, but there are a lot of factors that could impact that rosy outlook.| The Future of Commerce
Learn about quantum computing and how it could take e-commerce to new levels of personalization, dynamic pricing, and more.| The Future of Commerce
As shopper expectations grow, retailers are turning to unified commerce technologies and AI-powered marketplace tools to centralize operations, personalize journeys, and scale with agility across platforms.| The Future of Commerce
Find out how Boston Scientific increased conversion rates by over 20% by integrating AI-enabled search from Coveo into their SAP Commerce Cloud stack.| The Future of Commerce
The 2025 holiday shopping season is weeks away, but there’s already an unpleasant chill in the air for retailers as they deal with the destabilizing effects of tariffs and trade policies on their supply chains and business strategy. Get insight into the main pressure points and how retailers can gain relief.| The Future of Commerce
Intelligent systems, particularly agentic AI, are stepping in as essential partners for organizations that need to move faster, make better decisions, and protect profitability.| The Future of Commerce
Manufacturing execution systems (MES) have been the operational core in the paper and packaging industry. Often developed years ago, they've been highly customized and deeply intertwined with the shop floor. However, what was once a strength is now, for many, becoming a technological bottleneck.| The Future of Commerce
Stablecoins are set to disrupt e-commerce payments, and many of the biggest corporate players are racing to refactor their payment strategies| The Future of Commerce
Digital transformation in distribution is rapidly separating the leaders from the laggards and spurring a flurry of M&A activity.| The Future of Commerce
The impact of tariffs on distributors with federal contracts is far ranging, requiring new strategies and quick action.| The Future of Commerce
Find out how AI copilots are helping sales teams streamline sales processes and how the technology will help boost sales in the future.| The Future of Commerce
Digitalization of wholesale distribution is a technology- and data-driven shift in how a distributor operates, which makes IT the best change agent.| The Future of Commerce
Making the transition to everything as a service and becoming an integrated solution provider isn't easy. Learn how to tackle the challenges.| The Future of Commerce
The oil and gas trends for 2025 show how the rules of engagement are changing in the industry. Today, digital strategies are the foundation upon which winners are basing new products and partnerships. Industry leaders are casting aside old processes and models and running with automation and collaboration to provide reliable, affordable, and sustainable energy.| The Future of Commerce
B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they get as consumers.| The Future of Commerce
Key findings in the SAP Emarsys Customer Loyalty Index 2024 include generational differences and the role of CX in retention.| The Future of Commerce
Learn how NiSource, a top utility provider, implemented digital self-service and AI chatbots to boost customer service and reduce costs.| The Future of Commerce
Dropshippers are scrambling for other suppliers as the U.S. moves closer to eliminating its de minimis exemption for imports worth less than $800 from China and Hong Kong.| The Future of Commerce
Learn how supply chain AI is helping the Mercedes-AMG PETRONAS F1 team reduce costs and improve supply chain resilience.| The Future of Commerce
Agentic AI promises customer experience automation and efficiency breakthroughs for fast, convenient, and cost-effective CX with AI agents.| The Future of Commerce
By adopting cloud technology, mid-market manufacturers are enhancing operational efficiency, streamlining processes, and driving significant growth to stay ahead of competition.| The Future of Commerce
The automobile industry has come a long way from engines that required hand cranking to start and drivers using their arms to signal turns. Connected cars map you where you need to go, track location constantly, and can update with over-the-air fixes that avoid time-consuming visits to the dealership.| The Future of Commerce
The global trade environment faced significant upheaval in early 2025, as the United States implemented broad tariffs, triggering swift retaliation from major trading partners like Canada, the EU, and China. For the U.S. paper and packaging industry, this presents a complex set of challenges: higher costs for imported materials like pulp and certain paper grades, disruptions to deeply integrated supply chains, squeezed profit margins, and diminished competitiveness in key export markets.| The Future of Commerce
In the G2 Summer 2025 Grid Reports, SAP Sales Cloud received top rankings among enterprise CRM and mid-market CRM vendors.| The Future of Commerce
Digital transformation in distribution is growing as midmarket wholesale distributors realize the benefits of intelligent technologies.| The Future of Commerce
The wholesale distribution customer experience requires connecting personally in a digital world. Learn the top five factors that matter most to customers.| The Future of Commerce
Using product images for demand forecasting is a new strategy to gauge customer interest by analyzing interactions with photos on your site. We’re living in an interesting time when it comes to e-commerce – while the pandemic economy has yielded massive growth for many online retailers, it’s also caused significant process disruption. | The Future of Commerce
2021 wholesale supply chain trends reflect lessons learned from COVID-19 as distributors focus on supply chain planning and technologies.| The Future of Commerce
2020 wholesale distribution trends focus on B2B buyers and winning key moments where front-office connectivity delivers outstanding customer experiences.| The Future of Commerce
While the general wholesale distribution business of pick, pack, and ship may sound simple, the industry has several unique challenges that add pressure on these organizations to continuously evolve and optimize processes. Top challenges in wholesale distribution include:| The Future of Commerce
Energy transition is a familiar industry term, but energy diversification is more accurate for the factors reshaping operations of energy companies worldwide.| The Future of Commerce
Automakers are ramping up U.S. manufacturing to tackle tariffs threatening their bottom lines. Smart factories and collaboration are key.| The Future of Commerce
Discover the top automotive trends for 2025, including autonomous vehicles, electrification, connected cars, and sustainability.| The Future of Commerce
The power of AI and CX was showcased at SAP Customer Experience LIVE, which conveyed a universal theme of optimism.| The Future of Commerce
Generative AI and customer experience are a good match, promising better service, engagement, and conversions, but risks must be managed.| The Future of Commerce
EV adoption has been slow as consumers continue to have doubts, so automakers are stepping up their marketing efforts.| The Future of Commerce
Technology has changed how we shop for everything, including car buying. Find out how two companies are transforming the automotive industry.| The Future of Commerce
When it emerged in the mid-2000s, cloud computing was hailed a convenient way for companies to centralize data and make it openly available to any authorized user – anytime and anywhere.| The Future of Commerce
When digital commerce channels were introduced, the rules of retail for consumer brands instantly changed. With myriad sales channels and touchpoints, CPG companies had to toss their in-store playbooks out the window. In these early days of online retail, they mulled over questions like: “Does our omnichannel customer want us to sell on Amazon?” and “What should we post on our Facebook page?” Today the road to DTC success requires a much deeper strategy, across a myriad of channels.| The Future of Commerce
Learn best practices for measuring brand experience and how technology can help marketers track the customer brand experience.| The Future of Commerce
A simplified definition of customer trust is that customers believe a company will do right by them – or won't.| The Future of Commerce
These days, there’s a lot riding on delivering a positive customer experience - emotions in CX need to be considered and understood whenever possible.| The Future of Commerce
Even a whiff of deception can spell disaster for brands, which is why brands must make brand promises, and keep those promises.| The Future of Commerce
Customers can be won – or lost – in an instant. So how does a brand forge the bonds necessary to survive the rocky moments that happen in any relationship? And how do organizations establish the authority needed to become top of mind when potential customers are making a buying decision?| The Future of Commerce
Cyberattacks on insurance and fintech companies are surging. In 2023 alone, there were approximately 1,000 attacks weekly on insurance and legal businesses, marking an 11% year-over-year increase.| The Future of Commerce
With tariffs flip flopping, retailers must rethink best practices to improve retail sales in the face of a potential recession.| The Future of Commerce
Learn about the CPG tariff impact and what steps brands can take to manage pricing and operations amid fluctuating tariffs.| The Future of Commerce
Examples of generative AI in commercial lending include analyzing loan applications, summarizing loan information, and upselling.| The Future of Commerce
Wholesale distribution trends 2025 include using AI for operational efficiency, improving B2B e-commerce, and new sales models.| The Future of Commerce
The Gen Z effect on wholesale distribution is forcing the industry to change by focusing on personalization, omnichannel and self-service.| The Future of Commerce
The average B2B distributor is losing up to 5.2% of profit annually due to misaligned pricing. Discover optimized B2B e-commerce pricing.| The Future of Commerce
How does wholesale distribution work? We break down the basics of this essential industry and explain its role in the supply chain.| The Future of Commerce
Uncertainty around automotive tariffs on cars, parts and steel, is leading automakers to adopt AI, automation, and cloud technologies.| The Future of Commerce
AI is transforming the auto industry with driver assistance systems and autonomous driving, quality control, and production.| The Future of Commerce
Learn about the state of customer service in 2025 and how to improve service for more customer satisfaction, loyalty, and business success.| The Future of Commerce
Brand promise is what customers can expect from your brand. It's all about what your brand can and will do for each customer.| The Future of Commerce
Customer churn is a huge problem in distributor sales. New AI-enabled sales tools can help distributors keep customers.| The Future of Commerce
Im Zusammenspiel mit einer leistungsstarken Customer Data Platform (CDP) wird aus den einzelnen Kundeninformationen ein Gesamtbild.| The Future of Commerce
„Connected Retail“ heißt das Zauberwort, das für Kundenbindung sorgt und die Kassen im Einzelhandel auch in Zukunft klingeln lässt.| The Future of Commerce
Der Mittelstand kommt am Thema Hyperpersonalisierung auf Dauer nicht vorbei. Denn Kunden werden immer anspruchsvoller.| The Future of Commerce
Eine Customer Data Platform (CDP) der neuesten Generation ist zentrales Element für eine ganzheitliche Datenschutzstrategie.| The Future of Commerce
The energy transition is the global shift away from fossil fuels to renewable energy sources. Learn the business benefits and top trends.| The Future of Commerce
2025 travel trends include travelers looking for alternatives to tourist hot spots, AI's impact on the industry, and sustainable travel.| The Future of Commerce
Sustainability trends 2025 include standardized reporting, carbon accounting, and growing concern about microplastics.| The Future of Commerce
Cost management is a top wholesale distributor challenge. How can distributors streamline management of the cost of goods sold (COGS)?| The Future of Commerce
2021 wholesale distribution trends to watch include increased competition, continued supply chain disruption, and a talent shortage.| The Future of Commerce
This is how wholesale distributors add value to the supply chain: Become service advisors. Adding services reinforces distributor value.| The Future of Commerce
AI can empower wholesale distributors to increase profits amid labor shortages. Explore 4 AI use cases optimizing pricing, logistics, CX, and workforce efficiency.| The Future of Commerce
Der neue CEX Trendradar ordnet die relevanten Trends rund um die Customer Experience – etwa CDP oder CIAM – in den größeren Zusammenhang ein.| The Future of Commerce
Eine moderne Kundendatenplattform (CDP) sammelt Transaktions-, Verhaltens-, Social Media- und demografische Daten von Kunden an einem zentralen Ort.| The Future of Commerce
Als Schaltzentrale für eine hyper-personalisierte Customer Experience ergänzt eine CDP (Customer Data Platform) bestehende Datensysteme.| The Future of Commerce
Das strategische Kundendatenmanagement wird für Unternehmen immer bedeutender. Hierbei gilt es allerdings einige wichtige Punkte zu beachten.| The Future of Commerce
E-Commerce-Experten haben die aktuellen 5 Top-Trends für B2B-Unternehmen zusammengetragen. Dazu gehören Composable Commerce ebenso wie Nachhaltigkeit.| The Future of Commerce
E-commerce is the buying and selling of goods or services via the internet, and the transfer of money and data to complete the sales.| The Future of Commerce
Kundendaten sind heute wichtiger denn je. Die Grundlage für eine erfolgreiche CX schafft die individuelle Customer Data Platform (CDP).| The Future of Commerce
ChatGPT ist in aller Munde. Aber was bringt dieses Tool wirklich für Unternehmen? Wie ausgereift ist die Entwicklung, welche Risiken gibt es?| The Future of Commerce
Recommerce is booming as more consumers prioritize sustainability and affordability. Learn the benefits for brands and get tips for resale success.| The Future of Commerce
Um ein KI-Kundenerlebnis zu ermöglichen, müssen Unternehmen bereit für Veränderungen sein und eine passende Architektur haben.| The Future of Commerce
Die KI-gestützte Website-Suche verbessert Kundenzufriedenheit und -bindung und optimiert die Geschäftsabläufe.| The Future of Commerce
Top e-commerce trends in 2024 include: omnichannel experiences, artificial intelligence, social commerce, sustainability, personalized customer service, voice search, mobile-first UX design, ROPO (research online, purchase offline), AR and VR-enhanced shopping, hyper-personalization, privacy and transparency, direct to consumer, subscription commerce.| The Future of Commerce
Wholesale distribution is the sale of products to retailers, industrial, commercial, or business users, and is a vital link in the global supply chain.| The Future of Commerce
