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14 ways you need to know to engage customers with social media
https://www.customermarketingalliance.com/14-ways-you-need-to-know-to-engage-customers-with-social-media/
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customer retention
customer marketing
customer collaboration
voice of customer
Engaging your audience on social media boosts brand awareness, increases loyalty, and encourages word-of-mouth marketing. It fuels business by building a community of informed fans of your brand.
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