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From:
Marketing Gazette
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There’s more than meets the eye on the path to customer delight - Marketing Gazette
https://marketinggazette.co.uk/2025/05/06/theres-more-than-meets-the-eye-on-the-path-customer-delight/
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Tagged with:
opinion
features
user experience
customer service
customers
customer experience
contact centre
customer insight
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Arjan van den Berg, is the senior partner director at ContactCenter4ALL, analyses what needs to power back-end operations to drive the connected contact centre of the future.
