The pressure on retailers to deliver seamless, personalized experiences has never been higher. According to the 2024 Forbes State of Customer Service and CX Survey, 81 percent of customers prefer companies that offer personalized experiences — and they’re increasingly demanding those experiences across every digital touchpoint. In response, retailers are sprinting to implement generative AI […] The post Retail Can’t Just Add GenAI — It Has to Replatform appeared first on Retail Te...
