A 2020 report from Zendesk found that 69% of customers will first try to resolve an issue themselves before talking to a human, a number that is feasibly higher now due to COVID-19. With phone lines exhausted and storefronts shut down for over a year, customers have had no choice but to become more autonomous […] The post COVID Hyper Accelerated Self-service: Here’s what organizations must do now appeared first on Servion Blog.
