Most leaders agree that customer experience (CX) is a growth driver. (They do, right?!) But fewer recognize that the secret to CX success doesn’t start with customers; it starts with employees. Employee experience (EX) is the hidden multiplier that turns employees, tools, and leadership support into measurable revenue, retention, and acquisition gains. Why and how is it a multiplier? Read on to find out! The post The Multiplier Effect of EX: How Internal Investments Drive Results appeared f...
